Drake Dragoon

Thank you for your replies and the additional information. It sounds like the definitive policy is: B) Date delivered to the CGC office/PO Box (via tracking) I conclude that CGC doesn't have an automated system that links the data to see if there's a discount that expired between stages that should've been applied. They just see if you have a current discount when they actually charge the card, without seeing when the submission was delivered to the mail room. And if the customer calls in and says "did I get my discount? It was delivered on time!" they can review and fix it later. But how do I know if I got the right discount if I can't review what credits I have available on my account page? And why do I need to call in and get the discount fixed when CGC already knows the date the package arrived? (example: CGC destroyed one of my books during slabbing and paid my declared value. I assumed it was credited to my card. Nope. It's a credit on my CGC account that I had no idea was there, because I can't see it. I only found out because I was inquiring about my membership credit on the phone.) My hope is that the new website changes (coming soon) will allow customers to view which credits they have available, when they expire, and a cut off date to mail in a submission to obtain each credit. And that the new system will automate the link between mail room deliveries and the finance department. IN ADDITION: - It would be nice if I could enter my own tracking number for a submission that I send to CGC when I use my own mail service. That way, CGC has a more accurate record of when my submission was delivered to their mail room, which could help automate the credit process. - And finally, a line by line breakdown of the charges on the final invoice would be helpful. I'd be able to see what final services I was charged for and which discounts were applied. The final charge often differs from the submission invoice total, and even the services may differ if collectibles are moved to other tiers, charged based on FMV, or rejected in a pre-screen submission. So this seems like a necessary/required feature. No need to respond. Thanks for reading my rant, comments, and criticism.

What date determines discount? I asked this question because I kept getting mixed messages, and I wanted a final confirmation. But I just got an email reply when I asked a representative about my membership discount that conflicts again. "I wanted to confirm that my membership credit for $150 that expired on July 14th was properly deducted from the total. The package was delivered on July 10th." "Regarding your renewal credit of $150. It was applied to this submission because you're not charged for the grading until the grading actually occurs (July 28)." Shasta M. (customer service email) said: "until the grading actually occurs" BUT... NickiO CS (this thread) said: "as long as your package is delivered before the expiration date" edited: And now the customer service hotline just told me "when CGC charges the card, which could be when it's received or when it's graded, depending on the service." I'm sure CGC will sort it out in a fair manner and properly credit my account (edited: they did), but it's just strange that this is so vague. I just want to be sure that my $150 credit from the last cycle was applied to my submission (renewed July 14th, package delivered July 10th), and that I still have a new $150 credit remaining for use in a future submission (edited: this was answered in a phone call). After that, I'll just make sure to send a submission no later than 30 days before my membership renews - to be sure I get the proper credit without a weird experience.

In case anyone is curious about the pace of CGC this summer (July-August 2023), here is a final breakdown of the process for my 25 book Modern Prescreen submission (no press). - Sent July 7th. - Arrived in the CGC Mail Room (via Tracking) July 10th. (3 days) - Scanned as received by CGC July 18th. (8 days) - Moved to Prescreen/Grading/Encapsulation/Imaging July 28th. (10 days) - Moved to Shipped August 1st. (4 days) - Expected arrival date by August 8th. (7 days) Basically, about 1 month from the time it left my house to the time it should end up on my porch. Not bad!

Mine just showed up on the Submission Tracking page after 18 days. Still within the 10-20 days expected (in case anyone is curious).

I'm at 14 days and waiting. I can confirm as well that the intake process is taking awhile, but still within the expected 10-20 days.

My USPS tracking #9405509205568016807051 to verify that my package was at CGC before my membership lapsed. Initially, I thought placing an order with my credit card would reserve the credit. But now I can see how someone might place an order, but delay sending it in for months, knowing they won't be charged until CGC grades the books. Thanks again for the reply.

Thanks for the reply. I would prefer to use my just-expired credit for the current submission that's still waiting to be scanned in. Then use the new credit for another submission once this one is completed and shipped back.

What's the point of an 'ASK CGC' thread if they don't answer?

Hello. My membership is about to expire in 3 days. I submitted an order to CGC 10 days ago and it was delivered by USPS 7 days ago. *I mailed it with my own shipping label and insurance, so CGC doesn't have the tracking information in their system. Anyhow, I'm curious as to which date determines the discount that is applied to my account: A) Date the forms were completed and an order was placed with a Credit Card (as it should be) B) Date delivered to the CGC office/PO Box (via tracking) C) Date CGC gets around to scanning it in (10-20 days average) D) Date CGC charges me for the completed service If my membership expires before CGC acknowledges the package, is my credit wasted? Thanks.

Okay thanks! I didn't actually try pressing the 'PRINT' button.

Hello. I might just be blind, but I couldn't find anywhere to download my packing slip (just print). I don't have a printer so I had to print it at a FedEx Print-And-Go location. I wasn't emailed a copy of the packing slip and there wasn't an option to request that. And if I bring up the print window, there isn't an option to save the file either (on PC). It wasn't until I logged in with my phone that I got a little icon to save the file to that device, and then I was able to browse the internal files inside of my phone and attach the .pdf to an email so I could finally forward it to Print-And-Go. If it's there on PC, it isn't very intuitive, and I can't find it. "Print" and "Cancel", that's it. Maybe CGC can add a button to 'Download' the packing slip instead of just print? Thanks.

EVERY successful company listens to their customers. This would be one of the poorest excuses a company could demonstrate to their shareholders. Not true. As stated by revat: There MIGHT be a line to drop off books, ok PROBABLY. And it might be a long one.

Good for you my friend.

Even if I had only been talking about 'collecting MORE books', with no 'ON-SITE GRADING', then CGC could just hire any $15 an hour employee to simply collect those books. So, if that's what you thought I meant, why would CGC fly a staffer all the way from Florida if they don't even need a professional to grade something? Who does that? Probably no one running a successful business. I suppose, if you add a 'witness' for signing events, that MAY require a Florida staffer at a booth. Yet CGC still does SS events (mostly in Florida, but also in Texas and California). Anyhow, I was (pretty obviously) not referring to a CGC booth that only collects books to send off to Florida like every other submission - that makes almost no sense (except to save on one way shipping, minus entry fee, if you're already attending the convention). Why not? What's stopping them? America is open for business.

Providing these services isn't logical? This you??? And here is an example of a user who's not happy that on-site grading went away at their location: And this one, where they also plan a convention based on available CGC services: I think you get where I'm going with this... It would be logical to add more CGC booths at shows: customers are happy, CGC gets a win. How they accomplish that is purely logistics that they can afford to put together with as much demand as they have generated. ANY business would be jealous. Whether they have to "fly someone across country" or not is a business decision they can sort out on their end. It ain't my problem. I'm just a consumer. Hopefully that clarifies my logic. That said, I can see where you're coming from. You believe they can only employ a few graders, and they aren't able to figure out how to get qualified people to shows without compromising the limited staffing in Florida. But I believe they have enough demand and money to figure that part out - and they should. That's where we differ.