Tcarroll17

It's the new "virgin" label Lucky duck, normally that's $10 extra!

1 Book ME (Mislabeled - missing artist notes and key comments) Scheduled for Grading: 06/01 G/E/I: 7/25 Over/under another 2 months?

Well, that's exactly why they won't do that. People just keep shoveling cash their way no matter how little they care about delivering what we paid for. After 8 months of repeated bad experiences and effectively being told they don't care one bit, I can't in good conscience give them another penny. Hopefully some day that changes, but I'm not holding my breath. As the economy declines and inflation ramps up, businesses that can't do what I'm paying them to do will lose my dollars very quickly.

Same for me. Called today. They said "we can't give any kind of timeline on a mechanical error." Then tried to tell me my submission "is more complicated than normal mechanical errors." They literally have to print a new label, and holder it. That's it. When I explained how ridiculous of an answer that was....radio silence. I inquired why it would take longer than a reholder, which advertises 25 days. She said "a lot more people have to check on it to make sure it's correct." Well geez, if one single person actually looked at it the first time it wouldn't have been sent back. She also offered that "she thinks they are kind of backed up, but isn't really sure." Done done and done. Not sending another book, what a joke.

Crazy indeed. I can't think of any other service/product I've used where the correction takes 3x+ the original amount of time to fix a small error. In any normal situation, it would be fixed promptly. Similar for me, it's just missing the artist info and key comments. Literally just needs a slip of paper printed and reslabbed. Should take all of 10 minutes.

Very frustrating! Same with mine. It's a modern, they just messed up the label. It took 9 days to go from arrival to shipped originally (awesome, very happy), but then sits for 5+ weeks to fix their error. It's really hard to believe it's not intentional. With the ME changes and how long they take, they really try to dissuade you from daring to make a return.

Oh and as a second follow up, I think this does impact the grade. I'm certainly not a professional grader, but active in the hobby and I feel pretty confident I get close between 0.5-1.0 on almost every submission. My book was easily a 7.5-8.0 and got a 5.5

Hey, I can weigh in here. I had a very similar situation. Bought an ASM 238 at a local show. I inspected it, the insert was intact, however, very slightly tilted down (I'm talking almost unnoticeable). I.figured there has to be some degree of not being perfect each copy, right? Well, maybe it was spliced in, maybe it was not. To me, it seems like it was genuinely original to the book, there was no evidence of staple terror or separation, the cover was really tight. However, here is what I got when I submitted. Still came back as a universal, but there was a comment that the tattoos insert was married. Based on what you're saying I guess it's possible yours would have the same result.

Yep, very frustrating. I have one that has been scheduled for grading since 6/1. No movement. I called and they told me "they are running about 20-25 days." I'm at 27 working days so guess that's not the case 🤷🏼 With as many mechanical errors as they seem to be having, I'm not sure why they don't just have a separate mechanical error team to get them fixed quickly. Or maybe they do, and it's just still taking forever.

Geez... I've had 1 book ME SFG since 6/1. Absolutely no movement. Seen numerous MEs that arrived weeks later being done already, ugh.

Nice! I have a 1 book ME SFG 6/1. Still no movement as of today 😕 I'm curious to hear about how those come back. Fingers crossed for you.

The true intention of the policy coming into full bloom. $$$

This makes so much sense. I don't know why I didn't think of that, but I think you are spot on. I know of a few other posters that had sent them back multiple times and had the same scuffing, I don't know if it was exactly the same or not. But that would make total sense, if they are doing a new slab, but not a new sealed bag. The scratching stuffing is on the sealed bag, there is no question, so changing the slab would do absolutely nothing

Sorry, after reading this again I think I might have misunderstood. You still notice it when it is out of the slab, but yes I would say it is less noticeable once the comic is physically out of the bag. Can still see it, but definitely the comic makes it more prominent than when the comic is not in the bag, harder to see for sure

Yes, they look exactly the same. I'll send some pictures when I get a chance Even were that the case, they should be corrected once encapsulated and they see them

Obviously, some scratches are on the outside. I've had a handful that were. But you are also 100% right. I've cracked open two. The scuffing is on the inside, on the sealed bag. They do not wipe off, so it's not really smudges, but actual scratches/blemishes from something. Has to either be an issue when the bags are manufactured, or when they are handling / sealing. Something is damaging them, though.

I appreciate that, thank you. As I've said in other post, I think we probably agree on more than we disagree. I don't really take issue with the policy at large, having stated policy is not a bad thing in business, especially a service based business. I run a business myself, so I do understand that side of it. Customers will eat you alive if you allow it. As far as comics, I am a collector, it's something I enjoy and a hobby. I might flip a book here or there, really just to upgrade a copy or fund something else I want to add to the collection. So yeah, I do think the perspective of who is submitting and why you're submitting does come into play. On CGCs side as a business, that's probably irrelevant to them. That's where their business is a little bit different. It's a service, but also kind of a product, and there is a lot of emotion to it (for a lot submitters, not all). If our roles were reversed though, and I was a seller first, the rate of issues I've been having would KILL ME. I'd have half my inventory tied up in ME boxes in the warehouse. In the end, as long as they make right and fix the legitimate issues I guess it's a wash.

Thanks for sharing your experience. On the whole I've probably had more good experiences than bad over a couple years. It's just recently it's been so bad for me, which some people agree with, some people seem to actually have the opposite happening to them where it was bad and now it's been good. For sure that's the issue, the inconsistency with figuring out what is what. I mean I completely agree with you and NewWorldOrder, sometimes people are certainly too nitpicky. If it's super minor, a tiny little surface scratch, a hardly noticeable ring, etc, it's something that possibly would happen anyway just from owning it and handling it. Frankly, I don't stress about the Newton rings personally, because they are super easy to fix. If you look up YouTube videos, it's actually really simple to fix it... BUT, that is what makes the policy kind of asinine. It is not hard to fix, and QC should make sure they look good before sending back to the customer. I do understand from the perspective of the company as well, however, they are likely inundated with a lot of borderline ME requests, or even ones that shouldn't qualify at all, which is what has it so backed up for the obvious ones (like my mislabel above). I appreciate the sentiment, that was my Hulk 181. An absolute bummer when it showed up like that. Although I would say I agree with you because it affects me personally, I also will disagree. Whether it is a Hulk 181, or a $5 modern, it shouldn't really matter. At the end of the day, someone paid for a service and they should get what they paid for. I'm blessed to be able to own that comic, and yes I paid a lot of money for services. But maybe somebody has a $50 comic and they are super psyched about it. They deserve the same experience as me.

Yeah I mean you can joke, it is what it is. I'm not so sensitive, just because people have a difference of opinion on here doesn't mean we can't also have fun 😊 Right, it does suck. That's been my frustration lately. If you seriously are getting a hundred bucks back each month, and not having any issues, you truly must have a guardian angel or something. Since December I've submitted 14 separate orders, ranging from one book walkthroughs, to 12 book moderns. I have only had one order come back without some kind of moderate issue, whether it be the scuffing, severe Newton rings, a mislabel, plastic inside my cases, etc. That was a two book standard, both books came back absolutely perfect. So just in my own biased experience, statistically what you say doesn't seem possible to me 😵‍💫

I mean, if that's really true I am genuinely happy for you. My most recent submission back this week of a measly eight books had one mislabel

Pictures of every single one or it didn't happen 😋

This sounds very plausible based on the evidence

Ah! That makes sense, good point

That is appalling.

Hahaha...didn't even notice that. Well, great, my note didn't point that out so guess it'll come back with bonus numbers again. Right? I thought the same thing...I had another one just like this last order, but was missing half the notes instead of all. Like why would it not be fixed text, then just inserting the grade and cert? I've had a handful of mislabels last few months...they must literally hand enter each one or something. And then on the flipside...how hard would it be in QC. Give them a tablet, load the pic of what the book should look like with the correct label, compare, accept or reject. I have a feeling it's less the day to day workers along the line and more so a process/protocol issue.