Hey, @CGC Mike curious if this is an ability that only you have? I called into service about two boxes with a number of books, all tiers including walkthrough, that were received last week. Was basically told nothing could be done and wait for them to be opened...possibly next Thursday.
As an employee, I am able to contact people within the company. Whereas, customers are only able to contact customer service. I also have the ability to look up the status of a submission. With this said, I do not have a magic ability to get a package located and opened on demand if it is not long overdue compared to others that have been entered. We are currently running behind in getting submissions entered into the system. However, If a package is long overdue in being entered into the system, (compared to others in the same tier that are into the system) I can ask that people locate the package and have it entered. One more thing. TAT's start when the submission has been logged into our system.