Here is what I posted on December 9th
Hello comic book collectors,
We at CGC want to let you know that we have seen your comments, and the concerns that you have shared on this thread have been taken to the highest level of our company. CGC takes quality control very seriously and we have been taking steps to identify and correct the root causes of the issues you’ve identified here. We have also recently added an additional 25,000 square feet of workspace, which has enabled us to hire more people, including QC specialists and operations managers, as well as improve our processes. CGC is fully focused on maintaining – and enhancing – the quality of the services that we provide.
Thank you for bringing these issues to our attention. We will attempt to contact those who have posted about a quality control issue so that we can fix it. If anyone ever experiences an issue with quality control or anything else, please do not hesitate to reach out to our dedicated customer service team at 877-662-6642 or service@cgccomics.com.