CGC Mike

Glad to hear you received it with a fixed label.

We have been having problems with the "remember me" box for quite some time. At this point, we have not been able to fix it. A lot of time has been spent trying.

Hi I don't believe any specific date has been set. I am sure it will be announced when we do. Mike

To be clear, the mechanical error is only for fixing the label. If you disagree with the grade/and or notes, you would have to resubmit.

You have 14 days to submit this as a mechanical error (wrong label info) Write approved by CGC Mike on the packing slip. Also write a short description of the problem as well. I would do the form ASAP. A prepaid shipping label will be sent to you through our website. (not by e-mail) If it won't allow you to complete the form, let me know and I will see about getting you a shipping label. When it ships, send me the tracking number.

https://www.cgccards.com/news/article/11886/

Much appreciated. The update has been delayed for reasons that I can't get into. Hopefully, the delay won't last too long. I wish I had better news.

I understand your concerns about sending it back to us. Keep in mind, you are mostly only reading the comments where people had problems with their mechanical error submission. What you don't read about, is the one's that had successful ones, and that was most of them. As far as re-emailing submissions, I have spoken with upper management. I recommend following my instructions that I gave regarding this book. That way, I am able to make sure everything goes smooth, and you don't lose any sig mentions on the label, ect... Anyhow, it's up to you.

I have confirmed that We will accept non-sealed and sealed VHS tapes.

Hello I have merged your 2 threads, as you are only allowed 1 active FS thread per forum. Also, please add payment info and a return policy to your terms of sale. Thanks

Thanks!

@bc I will create a ticket with Web Help regarding this problem, and include the extra info that you have provided. Mike

I have bumped the e-mail I have with upper management regarding this. Hopefully, I will have an answer for you on Monday.

I am moving this to the Ask CGC section. @MattM CS @CrystalM CS @NickiO CS @KaileeS CS There are 4 posts on page 1, and the remaining posts on page 2 that are new. Can you please address their concerns? Thanks!

Are you using a desk/laptop, or a phone?

@CGC Mike I have missed some of the marketing meetings, so I will have to ask and post the answer later. I am pretty sure I know what the answer is, but I would rather not take a chance on being wrong.

In the future, please treat the customer service team with more respect. Otherwise, I will be forced to place posting restrictions on your account. I'm locking this thread. Feel free to start another thread in the Ask CGC section and use more appropriate language.

IBTL

It's absolutely ok to "correct" someone if you disagree with them. The debate can sometimes get a little heated as long as the line is not crossed. There may come a time when it is clear that neither side is going to budge. At that point, both sides will need to agree to disagree. This is AFTER both sides have posted their opinions to the community. The ban from the thread has been removed. Please don't make me regret doing this.

There is a Moderation Review Request forum. Seems you brought it up here, I'll answer your question. The reason was posted in the warning. At least 2 of your posts contained name calling, and your attitude was severe enough to warrant a ban from topic as well. I would tread lightly if you decide to start another thread about this same subject to bash another forum members thread. It is fine to debate with other forum members. I take very little action regarding warnings these days. However, I will not allow this kind of behavior.

Thanks for keeping track of this, Steve.

I will update you on this when we get it back. We may have to do a little research to find out exactly what happened.

Hi @Jesse Larson Please send this back to us. You should be able to use the mechanical error option (wrong label information) and receive a prepaid shipping label through our website. (not by e-mail) If you have any problems getting one, let me know and I will get one for you. Write ATTN: Matt Nelson on the box, and on the packing slip. Also, write ME on the box. When you ship it, please PM me the tracking number. Thanks, Mike

A message has been sent! This is what I was told: We are looking at international expansion but that will take a while. We do currently have Welcome Strangers in Australia that act as an Official Submission Center but unfortunately not for Signature Series as of yet.

A message has been sent!