CGC Mike

Can you post this in the e-mail you have with customer service, and copy me? My address is: mgreenwood@collectiblesgroup.com

While your statement is true, there has been at least 1 exception to that rule. We had an unexpected issue come up regarding metal cards. Orders containing metal cards from the Pokémon Celebrations Ultra-Premium Collection are being delayed while CGC Trading Cards adapts its holder. CGC Trading Cards™ continues to conduct extensive testing into solutions to safely encapsulate the metal commemorative cards from the Pokémon Celebrations Ultra-Premium Collection. At this time, our best estimate is that a solution will be in place by the end of May 2022. All submissions with metal Pokémon Celebrations Ultra-Premium Collection Pikachu or Charizard cards will be expedited as soon as this solution is in place. If submitters do not wish to wait, they can contact Customer Service to have their submission returned. Any metal cards will not be encapsulated, and the grading fees will be fully refunded. Any standard cards that are part of the submission will be encapsulated as normal.

The count down would start when they are received at the address we ship them to.

Well, I am here to help if anyone is not able to work things out with customer service.

@CGC Mike This seems like a massive problem. What is the clock on the 14 days exactly? When you fill out the form online? When the box is received? When the box is opened? Customers that have received their submissions back from CGC have 14 days to fill out an online submission form by selecting the mechanical error option. After the 14 days are up, the OSF will not allow the customer to submit a ME. Here is the article Which shows what qualifies as a ME, among other details: CGC’s Mechanical Errors / Returns Policy Posted on 5/16/2023 Effective May 16, 2023, CGC has updated its Mechanical Errors policy for clarity and consistency. Certified Guaranty Company® (CGC®) accepts returns in certain instances, such as when the CGC submitter receives a collectible back with a typographical error on the label or an obvious scratch on the outside of the holder. These returns are called Mechanical Errors on the CGC online submission form. Many of the Mechanical Error submissions that are received by CGC do not qualify because they have issues caused by improper packing, storage or handling (such as drops), have naturally occurring Newton’s rings (explained below), or have label information that was correct at the time of grading. As a result, CGC has updated its Mechanical Errors returns policy for clarity, consistency and efficient processing. Effective May 16, 2023, all Mechanical Error submissions, regardless of error, must be returned to CGC within 14 days of the submitter’s receipt of the collectible. In addition, returns can only come from the original submitter of the collectible. (Note: If you are submitting through a CGC Official Submission Center, CGC Authorized Dealer or CGC Facilitator, please contact them to make a return, or contact CGC Customer Service directly.) Newton’s rings, which can occur naturally under certain conditions, do not qualify as a Mechanical Error. Valid Mechanical Error submissions are not charged shipping, insurance or handling fees if the return is made within 14 days of the submitter’s receipt of the collectible. If CGC determines that a Mechanical Error submission is within its quality acceptance criteria, however, the submission will be returned in its original holder, and roundtrip shipping fees will be charged to the submitter. Mechanical Errors represent a very small (and declining) percentage of overall submissions due to CGC’s efforts to improve quality control through enhanced training and processes to better prevent or catch mistakes. These efforts have not only improved quality control, but also turnaround times, which are at the fastest speeds in years. CGC continues to work diligently to both reduce the occurrence of Mechanical Errors and maintain fast turnaround times. What qualifies as a Mechanical Error? There are two types of Mechanical Errors: Label defects Holder defects Label defects Certain issues with the CGC label qualify as Mechanical Errors, such as incomplete information on the label, inaccurate or missing data or the wrong label stock was used; for example, a comic book that received a Universal grade, which should have been encapsulated with the Universal Blue label, was instead incapsulated with the Green Qualified label. In the case of a label defect, CGC will relabel and reholder the collectible at no cost to the submitter if the customer completes a Mechanical Error return submission within 14 days of receiving the collectible. Holder defects Obvious scratches, scuffs and/or blemishes in or on either the outer holder or inner holder that cannot be safely removed qualify as Mechanical Errors. Certain debris, such as obvious dust, loose particles or other material that is not naturally shed by the collectible itself, is also considered a holder defect that is submittable as a Mechanical Error. Optical distortions or effects, such as Newton’s rings, rainbows or other prismatic effects (see below), that are natural phenomena related to light passing through the outer holder, inner holder or a combination of the two are NOT considered holder defects, and do not qualify as Mechanical Errors. Neither do scratches, scuffs or blemishes on the inside of the inner holder (if used) that were caused by contact with the collectible. In the case of a holder defect, CGC will relabel and reholder the collectible at no cost to the submitter if the customer completes a Mechanical Error return submission within 14 days of receiving the collectible. Why don’t Newton’s rings qualify as a Mechanical Error? Newton’s rings are the natural result of two pieces of plastic coming together. They may be more or less pronounced depending on the thickness of the collectible. The CGC holder is built with long-term preservation in mind, and its construction is necessary to ensure the protection of the encapsulated collectible. Newton’s rings are not an indicator of any deficiencies with the CGC holder and therefore do not qualify as a Mechanical Error. For more information about Newton’s rings, watch the video below.

I have passed your concerns on to the team, Jamie.

That is correct.

I'll move this thread to the golden age forum.

Hi Jaime I have asked that we rescind the $2 per book bagging charge, and you will not be charged for this. One of the head graders is bagging them up for you now. The grader did say the books received damaged in transit. He suggested that you may want to consider bagging them going forward. I am currently looking to see if this is some sort of requirement going forward. Mike

Thanks for the update Mike - much appreciated Hi Send this back to us as a reholder. Don't worry, I will make sure we remove the reholder charge. Be sure to write ATTN: Matt Nelson on the box, and on the packing slip. Please send me the tracking number when you ship it, so we can be on the lookout for it. Mike

Hi I am sorry that you are displeased with your first submission. Unfortunately, we currently allow a 14 day window period for customers to inspect their books upon receiving them to CGC. I will look at any pictures you can provide to me regarding unpressed areas, but, can't make any promises we will accept them back to be evaluated. I recommend in the future, you inspect the books prior to the 14 day window period ending. Mike

Just bumping this, as it was approved after Jon's last update.

Hi I have asked management about this. Due to the convention, it may take 3 business days before I can get an answer. I will be getting back to you. Mike

Hi Please use this number: 941 360 3991 Mike

Hi I have sent e-mails. Please give me 1 to 2 working days to try and get this resolved, as you have shipped us books this way in the past. Mike

Hi Jamie Let me double check on this for you. Mike

It didn't pop up for me in the add on choices. I recommend asking this question in the Ask CGC forum.

From what I have been told, I do not think this will happen. Sorry.

CGC will grade this promotional booklet the same as we do for the Marvel Value Stamp Book; if the booklet is empty, it will receive a numerical grade. If the booklet contains the miniature comics, a grade of NG will be assigned, and the contents inside the booklet disclosed on the label.

1 member of the team has chimed in. Just waiting on others to chime in. I apologize for the delay in a response. 4 members of the team are discussing the possible notations on the slab.

Hi What was your original Id? Only 1 is allowed per person. I can merge the two id's. Mike

Thanks for the offer, Jon. I might play along, but will not be able to share my guesses due to working for CGC.

I have removed multiple posts, and hid some posts. A few may have been ok except for quoting a post I hid. Politics are not allowed on this forum. I highly recommend you all keep this thread clean from political posts. I will be watching.

1 member of the team has chimed in. Just waiting on others to chime in.

@NickiO CS @MattM CS