Seems to be a growing number of collectors with the same issues. I know my issues didn't come from the presser because I'm the presser and I document condition before and after. I never heard back from CGC on my questions relating to these issues, which is not encouraging. They're either nefarious or negligent in their handling; neither is good for the hobby.
BTW sorry to hear you've had a similar experience. Considering their price, handling, and wait times it will be difficult for me to justify using them anytime soon.