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Harshen

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  1. "While we obviously cannot speak for what happens on eBay, we want to clear up any confusion surrounding this matter. The Amazing Spider Man 7 (CGC Cert # 2331335005) referenced in this thread was indeed returned to CGC for corrective re-holdering/re-labeling. As we mentioned in an earlier post on a related thread, due to an internal programming error, these books were all encapsulated with CGC’s blue custom Universal Label instead of the purple Restored Label. We believe that we have now corrected the programming error so that future mistakes of this kind should not happen going forward. Since this correction is prospective, however, we certainly do appreciate when people bring these labeling mistakes to our attention so that we can rectify any pre-existing label errors that may be out there in the marketplace. Again, we apologize for the error and for the inconvenience it caused."
  2. The Certified Collectibles Group recently asked its shipping carriers to prevent its shipments from being rerouted. This measure was taken to make it more difficult for packages to be rerouted and intercepted by unauthorized individuals. We regret the inconvenience that this has caused our submitters. We believe immediate action was necessary, however, to provide a higher level of security to our customers and their collectibles.
  3. CGC / CCS Customer Service always tries to find a quick and satisfactory solution to any problem, but when someone repeatedly harasses our Customer Service representatives in a belligerent and unprofessional manner we cannot continue to work with them. In this specific case, we felt that a customer repeatedly crossed a line with our CCS / CGC Customer Service representatives, particularly by publicly attacking her in a hostile way, and we made the decision to terminate this customer's membership and prohibit him from further participation on the Boards. This was not a decision we made lightly. We are always willing to listen to complaints and will do everything possible to resolve them, but understandably we will not tolerate abusive behavior towards any of our excellent and hard-working staff.