ALAN TONG

Hi CGC folks ! just saw a video post on your Facebook that the CUTOFF date for Simone Bianchi’s IN HOUSE SIGNING submission is on Wed 3rd January ? Isn’t it supposed to be Friday 5th January instead ? Pls do advise ! Thanks !

Hi CGC FOLKS! just to inform I have just updated the credit card to be used for the following two submissions which I believe were just keyed into your system . FYI the initial credit card keyed at point of doing up the submissions is no longer valid . For your necessary followup. CGC6353119043 CGC9076390705

Hi Matt, got it and thanks for the checks.

Hi ! Understand the Chris Claremont In-House signing event is happening already but is it over and done with already or is it expected to be stretched out over a few days or weeks ? Please help check on submission #4223496 ( submitted through dealer) as status is still only showing Scheduled for Grading. thanks !

Hi CGC Folks, Please help to check on the status of these two submissions ? They are both magazines. Invoice # 2767688 - this was submitted via facilitator AGENTS OF SLABS. Order # CGC5740555907 - this was submitted for BOB MCLEOD’’s in-house private signing and status has be on GRADING/ENCAPSULATION/IMAGING for weeks now. Thanks.

Yup confirmed fixed. Thanks Mike !

Yup . Can’t view any submissions at all on phone.

Still down … nothing is hoeing up on SUBMISSIONS page.

Thanks

Hi CGC folks, Is there something wrong with your system? My submission status page is currently not showing all past and current received submissions. It was still fine yesterday.

Hi CGC folks, I just received a charge of $80 for return shipping on my credit card for Mechanical Error submission 4218625. Can I know why was I billed for this ? I was under the impression valid Mechanical Errors will not be charged shipping . Was the Mechanical Error submission not valid ? FYI, I have corresponded with your team via email under subject heading “Re: Received CRACKED SLABS - invoices 2767686 & 2767687” before sending out the slabs back. Please advise. Alan

Hi CGC folks! I saw this post from Alex Ross’s Facebook page on his upcoming in-house signing with you and noticed the word “LIMITED” on it . What’s that mean ? Submissions will be cut off early if there is a quota met ?

Thanks Matt

Hi CGC folks ! Just wanna do a quick check is the RON MARZ PRIVATE IN HOUSE SIGNING event over ?

@MattM CS Hello Matt, thanks for taking the effort to rectify the situation . Appreciate it.

@MattM CS Hi Matt, I have just received a billing on my credit card for $165 on order CGC2364246645. Was the $80 credit not applied ? I have received an email confirmation from your colleague Crystal, saying the shipping charge has already been removed. That plus the supposed $80 applied credit should bring the total down to $85 instead of $165 I believe. the status on my credit card is reflecting as PENDING. I have reached out to the bank and they have advised me to liase with you to have the $165 charge be cancelled and resend an amended one with the correct amount. Kindly assist to check please. Regards

@CMatthews Hi ! just to let you know I have just received notification my third and final submission 4173143 for this same signing event has been keyed in and I have already sent an email to customer service regarding the consolidated shipping. Thanks & Regards.

@MattM CS Hi ! just to inform the Submission Status for my third and final order CGC2364246645 on this signing event has been keyed in and updated. I have sent an email to customer service regarding consolidated shipping and use of the $80 credits . Thanks and Regards !

Hello Matt ! noted and thanks for clarifying my query . Regards, Alan

Hi ! noted and thanks for the prompt reply as always. Will wait for the final third order to be keyed into your system.

Hi ! thanks for acting on the overcharged $80 shipping amount. May I know what the $80 credited into my account can be used for ? Can it be used to offset the costs for my outstanding order # CGC2364246645 (which is for the same private signing event but yet to be keyed in). If not then are the credits only good to be applied on new submissions ? FYI I’m registered as a free member so I can only send in submissions for Signature Series. kindly advise and thanks .

Hi folks, So I just received credit card charges for the following two submissions and am being charged return shipping for each of them. These are for the SAME in-house private signing event SNYDER/CAPULLO/DANIEL/GLAPION/SOULE/MCNIVEN/BROWN. FYI, I actually also have a 3rd submission order # CGC2364246645 for this same event which have yet to be keyed in. 4167585 4167939 Like to enquire since the submissions are for the SAME signing event and were delivered to you guys in the same package, why can they not be return shipped back together and each is being charged the full shipping separately ? I understand from one of your staff’s response on the chat boards so long as the submissions are for the same signing event and were delivered in the same package that consolidated shipping can be done and am attaching that post here. Have also notated on the packing slips to have the books be return shipped back together. Kindly advise.

Hello Matt, thanks for the prompt response. I have already received the return shipping charges for order CGC5027459357. Can I get confirmation all three orders will be shipped back to me as one consolidated shipment and I won’t be charged shipping separately for the other two orders? I read from your response on another thread that this should be possible if the submissions are for the same event and were delivered to you in the same package . Kindly advise if this is the case. Thanks and Regards, Alan

Hi there ! so I have just received an entry on Submission Tracking for order CGC5027459357 but not for the following two orders. CGC2364246645 CGC0565060622 All three orders are for the SAME in-house group private signing event Snyder/Capullo/Glapion/Daniel/Soule/Mcniven/Browne and were sent together in the same received package so am wondering what happened to the other two orders ? Thanks Alan

Hello Matt, Thank you for responding