Whether it was fair or unfair, CGC handled it poorly by all standards. Customers are bread and butter, and when you make a huge mistake like this, you should rectified it. It's simple. Yes they can raise rates at any given point in time (and I don't have an issue with that), but again, look at the way they handled it and the mistakes they made. When you make a change like this, it will back fire on you if you are not prepared. And evidently CGC was not prepared. I tried several times and couldn't not get through. And even today when I tried to click on the new email to obtain info, I received a server error. Clearly they did not think this through. A months advance notice would have been the way to go. This would allow anyone who was traveling and had no access, or any site issues to be corrected. Not one company out there that I know in the tech industry would do a roll out and give everyone a week to do what they need to do, knowing full well they will have a huge customer base trying to log in.
They could do better.