I agree that there should be a firewall...would be more acceptable if they were actually in a different building, but same building, and access to same systems. It's a take it or leave it--I suspect it may create some great dissent for those who wanted CGC for objectivity, but is now tainted because of in house upsells.
Speaking of the upsells...
BTW, why don't they offer decapsulation services that includes a discount if that book needs to be certified again? that's another easy no brainer.
If they could recycle the plastic it would.