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pi-196 Guy msged me about shipping a figure to the UK. I quoted him a price for freight. He agreed, paid, and I shipped. Item arrived in 5 days. He then opened an "item received not as described case" because he had to pay import fees to the UK government. Fully admitted there was nothing wrong with the figure, he just didn't think he should have to pay tax. eBay actually sided with him and granted him the return!! Thankfully I called in and talked to a real person who realized that was nonsense so they closed the case in my favor immediately.

Happy to say the comics I submitted are now in the hands of their rightful owner. I consider myself very fortunate. A less scrupulous person than Mr. 15 sig Twilight Zone would have made this a complete nightmare for me. So thank you to him. My faith in humanity is restored!

I shipped the Twilight Zone with 15 signatures back to CGC on Friday. I am told the guy who has my books is doing the same. Apparently he is quite attached to his book, which is very fortunate for me. So we are moving forward on a positive resolution. Absolutely no word from CGC regarding any kind of credits or refund, and of course this isn't over until I actually have my books in hand. I am in wait and see mode.

CGC has been informed. They are working on it. The book I received instead of my actual submission is a 2015 issue of the Twilight Zone with 15 signatures.

I sent an email to what’s listed on his sub form. No response yet. Best case is CGC simply mixed up our shipments and he has my books and I got his. Then it comes down to whether he’s honest because my books are worth WAY more than the lone book I got back for him.

I got a box back from CGC today with someone else's submission. The invoice was inside and I've already contacted the person who should have received it. Problem is tracking shows the delivered package as supposed to be containing books that are actually mine. To wit: Hulk 180 6.5 CoW Avengers 57 7.5 Ow/W Tomb of Dracula 10 7.5 Ow/W Werewolf by Night 32 5.5 Ow/W All blue labels These are all customer submissions so pretty much a nightmare scenario. I am counting on the community to help me out since I have little faith in CGC's ability to fix this. If you received my books please contact me!

The saga continues.... just had to call in to CGC this week about my $20 credit, which sadly I am not surprised to say was not applied on my latest submission. They also charged me $90 for shipping that should have been billed to my own Fedex account (I switched over to self-billing last year after the first ordeal). Accounting fixed it right away for me, admitted both mistakes, and was super pleasant. But still, this has to be a message for anyone who does a good number of submissions: Stay on top of your invoices. Match the charges to your records. Do not trust that CGC is getting it right on their own.

Here's a big old follow up to my situation. After seeing my posts here, on September 11 Harshen offered me a $180 credit to cover the overcharge. I pointed out I was overcharged $197.52, not $180. He acknowledged that and said he would therefore apply a $200 credit, not $180. I sent in submissions a couple weeks ago and, wait for it.... was credited $180. What a time to be alive.

No option was given, but since I continue to do submissions the credit is fine. Of course now I have to stay on top of them to make sure it's actually applied on my next submission.

Update for my particular problem: Harshen reached out and has informed me CGC has applied a $200 credit to my account. He explicitly said they shouldn't have been charging for old freight from 2019 and did extend an apology. I've thanked them for their prompt attention. Hopefully this incident leads to more transparency in their billing practices down the line. That's really the most important thing for me. I shouldn't have to be playing detective to make sure I'm being billed accurately. I fear for the other accounts who do a lot of submissions but maybe don't pay as close attention to billing as I do. For a company whose sole product (beyond a piece of hard plastic) is their perceived reputation for accuracy and fairness, trust is everything. Making this right for me goes a long way to restoring that trust.

As others have said, I would be ok with the shipping charges if I knew up front what they are. That way I can accurately charge my customers who are submitting through me and they can make the decision whether they want to submit or not. As is, when CGC dips back into my pocket on 10 month old subs, I am now providing a service that benefits everyone except me. If I passed on these extra charges to my customers, as CGC has done to me, I'd be drowning in 1 star Google reviews and VISA chargebacks. I guess I'll wait a day or so to see if CGC even responds to my inquiries, then I have no choice but to file the chargeback myself.

Hard to say. Sometime before March 2020 for sure, as my business was closed from March to May for COVID and I didn't receive squat in that time period. They don't show up in my dashboard anymore as the submissions are over 8 months old. I have the order numbers from the original submission invoices, but you can only look up by submission number on anything over 8 months. I've asked CGC to provide me with the submission numbers and corresponding charges but await their response. I'm not holding my breath.

That's why I posted here, trying to find out whether I'm the only one or if this is widespread. I know a lot of people don't even bother reconciling their charges on their credit cards with the invoices. Especially if you are a high volume submitter, you get so many charges, all at different dates, sometimes clumped together, sometimes not, it can be incredibly difficult to stay on top of it all. Luckily I am OCD about my accounting. This isn't the first time CGC has added "adjusted" charges for freight for me. One time in the past, they straight up double charged me for shipping "in error", I noticed, and they refunded the amount. This is very different unfortunately. Shipping for Canada used to be a flat $90 USD for 25 books. Now I have no idea what it is.

I've sent in an email asking for a detailed reporting of the charges on my account, with matching invoices, going back to October 2019. Honestly at this point there are so many extra charges for freight I'm having a hard time matching them all up. I ship submissions in for my customers. These aren't even my books! I know as a business owner it would be immoral and more than likely illegal to go back and charge my customer additional fees, without their consent, 10 months after providing them a service for which we had already agreed to a price. It's frankly insane.

CGC just ran a charge through on my mastercard for $602.52 for a submission of 25 moderns. 25 x $16 = $400 $5 handling fee $197.52 in "adjusted" charges from October and November 2019 invoices I had to call in to get that breakdown. No notice was sent. All I see is the $602.52 charge on my online banking. The invoices I do have, from 2019, clearly list the shipping charges I agreed to and already paid. To me this is cut and dried fraud. The woman on the phone yesterday (Brenda? Barbara?), who was pretty rude frankly, said sometimes they get adjusted charges from the shipper up to a month after they are billed, which they in turn have to pass on to me. When I pointed out these bills were from 10 months ago, not last month, she just doubled down on saying they have no choice but to bill me.