Obviously the best thing to do when your business has ridiculous turn around times that still can't be met is to attend 100 conventions and try to get more books to grade. Maybe skip a convention or two to catch up? I am amazed that a legit competitor has not tried to capitalize on this. Only Vault and PGX, and they are either a bunch of hacks or refuse to tell anyone who they are. Maybe PSA will see an opportunity.
Well, really, the best thing to do from the business standpoint would be to go to as many cons as possible and drum up more business. You've already been paid for the business you have in the queue, you only get paid more if you get new business. Books already in the process are a captive audience that don't generate new income. Sucks, but that's the way it is.
What I'm not clear on is why con Fridays don't count towards TATs. Except in the case of on-site grading, where it would make sense that they couldn't do any grading in Sarasota, a skeleton crew being sent to a con to man a booth shouldn't hold up progress on the queue. That is, unless I've missed something. The con Friday stipulation seems to be an excuse to get a free business day that doesn't count towards their self-measured TATs (that are rarely accurate anyway).
In other news, my 3/25 value sub is still stuck on received.
What you are describing is the best thing to do for profit not business. Keeping customers is part of business. They can get away with it because there is no competition (real competition anyway).
I agree with you, but keeping the doors open and the lights on helps too. If they wanted to help TATs a lot they could suspend submissions until they got caught up. But they'd probably go under before that happened. They're clearly not having an issue with customer retention even with ballooning TATs.
Especially now that they have to drop a bunch of money on a JIM 83.
I go to quite a few shows, and have seen people who have Golden Age books who don't trust sending them in by mail, so they wait till they see CGC at a show then submit. CGC also makes quite a bit of coin from doing SS, this weekend at ECCC they ran out of boxes to ship back to their offices, so they must be doing something right.