Their packaging are great, I never had a problem with that. My books always arrive in NM cond or better. It's just the way they handle things that disappoints me. I've always ordered almost immediately when the product is up, but when the book is finally released I never get a shipping notifications. It is after I see everyone else gets their book that I realized it has been shipping and I always had to contact them, then they finally fullfill my order. This really annoys me, since I actually like alot of the covers from the store and am a Campbell collector myself.