I apologize in advance if this post is not 100% factual as I am just learning about this incident now
I have sold multiple CGC graded comics to Adrian, and in MY experience Adrian was very nice, professional, and ethical (Top City Comics)
I have also had many conversations with Lee (Polonsky) and found him to be very nice, professional and ethical. Both prior to this incident-not taking sides, purely stating my opinion
Adrian: It is wrong to not take care of a customer quickly. I think this scrutiny on these boards comes from that. Had you shipped them out quickly and honored the transaction even a week late, nobody would be saying anything. I really say this from the warmest of regards. I get what you are saying about Polonsky asking for a lot of prices and being picky. He is picky. It's your right to deal with who you want. But at the same time it's not fair to justify a delay because a customer is more difficult or pickier than average whether it's legitimate no marvel chipping guys or non legitimate partial refund extortionists. You can't hold someone else's money with no intent to fill the transaction. That's stealing-literally borrowing without asking. To recap, give faster service and if a deal is not happening give them back their money IMMEDIATELY. The customer doesn't have to be right it's the user experience. Take it from me. I changed my user experience on DylanAuctions BIG TIME. I used to have 1 or 2% complain about grading when I used CGC standards and yes to the haters occasionally stuff got missed Giggle 3 etc. I grade so tight now, that basically nobody complains. Had 4 returns in the last 6 months which is nothing-considering my volume. 3 guys changed their mind, and 1 the guy didnt think it could be a poor or fair, but I said ok no problem and he got his money back very quickly AND shipping.
Polonsky: work on making your handwriting more neat. I know had to lol-if he's right, that only made things more complicated and I know you HATE complications so it's YOUR prerogative to make it as easy as possible on your end. Maybe-he's totally wrong about it-I'd love to see a picture of this check .