@CGC Mike Hoping you can get me some clarification on what's covered for a ME submission with the new rules. I feel like I'm getting a runaround with CS. I have a book that has a mark on it that kinda looks like it's from pen. It's graded 9.8 so there's no way this went through grading with it on there. This book was graded the end of last year. Customer service denied my request for a ME on it saying it's beyond the 14 day window, and I'm also not the original submitter as it was submitted through my presser. They did however, in the same email grant approval to a different book that was also submitted through the same presser from over 2 years ago for debris. Coincidentally that book's debris could also be a pen mark, though hopefully just a small fleck of something black. If the denied book is not pen mark, then it's clearly debris and should be covered, but if it is pen mark, then that's way worse than debris, right? Shouldn't this be covered too? It's a $600 book in 9.8, so it's not a cheap book.