Hey folks! I made a preorder purchased for two cgc 9.8 books from an online store (which will remain unnamed for the time being, but i believe is reputable). Books arrived and the cases were damaged. One case was cracked on a corner and the other had a few small chips into the case. The shipping box had minor visible damage. Books were bubble wrapped and had those peanuts.
I contacted the store to let them know, send pictures and everything. Was hoping that the store would suggest taking the books back for reslabbing or offering a small refund for the damage, but no such thing. Instead they basically said the damage to the box does not match the damage to the cases, and then flat out asked me if I had dropped the books upon opening. They also said that they would not of sent books in that condition.
I of course was offended at the fact that they were indirectly accusing me of causing the damage. I responded stating that h books were not dropped and not to worry about it anything being that the store was obviously not going to take responsibility for the damage.
Should this of been handled differently by either myself or the store to have a different outcome? Any advice on how to get the company to own up to the damage?
If not, I’m just going to send them in to get reslabbed and hope they come back 9.8. Thanks!