I have used UPS return shipping For multiple items a month x 2 years and have had them held at UPS so I can pickup / sign instead of them continually moving it around or having to pre sign and leave it unattended on porch.
Last 3 packages over last week I was unable to hold at store or distribution center. UPS told me shipper restriction only allows delivery At one address , and could not be held for pickup.
A CGC response told me no re routes and no policy changed that would account for me not being able to hold for pickup recently.
i bring here to hopefully get resolution To change this and to see if others have same problem. The goal is to deliver , as is , to correct person but having it like this were I can’t hold it they continually try to deliver it increasing chance of damage/theft. The next option is to pre sign and have it sit on my porch till home in Buffalo ,NY winter weather .
The package is tracked at all times and I still have to sign for it , plus I paid for UPS shipping like I wanted so I don’t understand the restriction
thanks