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Shane H.

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  1. Hi - It is taken into account and can effect the grade if bad.
  2. Hello - That is certainly something that we'd like to do in the future! Thank you.
  3. Hello - Thank you for your inquiry. Processing of orders generally runs 2-10 business days from delivery depending on submission volume. You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature.
  4. Hello - We know that turnaround times are important to our customers and we are working hard to complete submissions as quickly as possible while still maintaining our high-quality standards. The turnaround times on the CGC Trading Cards website reflect the approximate time we think it will take to complete a submission that was received in the last week. Unfortunately, due to growing submission volumes and other factors, these turnaround times cannot predict the time it will take to complete a submission that is received in the future. Check our website often for the latest turnaround time estimates. We apologize for any delay or inconvenience.
  5. Thank you for your inquiry. The CGC Servers were temporarily down and as a result, the Online Submission Form, Submission Tracking, Certification Verification, Census, and Registry functions were impacted. The servers are back up and all the site resources have been restored. We apologize for any inconvenience.
  6. Hello - Please email service@cgccards.com for more information.
  7. Hello - It is impossible to provide feedback until we have a card here to evaluate.
  8. CSG will be accepting submissions in the very near future. For launch updates delivered straight to your inbox, click here. Current members will have automatically have access to CSG submissions.
  9. Hi - Please send a photo of your card to service@cgccards.com and I'll review with the team.
  10. Hello - We know that turnaround times are important to our customers and we are working hard to complete submissions as quickly as possible while still maintaining our high-quality standards. The turnaround times on the CGC Trading Cards website reflect the approximate time we think it will take to complete a submission that was received in the last week. Unfortunately, due to growing submission volumes and other factors, these turnaround times cannot predict the time it will take to complete a submission that is received in the future. Check our website often for the latest turnaround time estimates. We apologize for any delay or inconvenience.
  11. Hello - Thank you for your inquiry. The CGC Servers were temporarily down and as a result, the Online Submission Form, Submission Tracking, Certification Verification, Census, and Registry functions were impacted. The servers are back up and all the site resources have been restored. We apologize for any inconvenience.
  12. Hello - Yes, there are customs fees associated with international shipments. The customer is responsible for any shipping or customs charges incurred by CGC in shipping their collectibles.
  13. Hello - Please email a photo of your card to service@cgccards.com.
  14. Hello - Cards and comics should not be shipped in the same package. Thank you.
  15. Hello - No, this is not a service that we currently offer. Thank you.