RU George

Sorry for this delayed reply for my original post. I'm glad that CGC does seem to offer some unadvertised option that may help this type of situation. Gaard's comment was also on target. The bottom line is that this is an (easy) opportunity for improved customer service in my opinion. As originally noted even if you are not away for vacation, etc. if you miss the FED Ex driver delivery on any given day they take it back to their facility for the evening and try again the next day. And the day after if necessary. It truly has the same result as allowing a standard Hold to be used. This has to be easier for everyone. Whether the package is at FED Ex for 1 day or 2 days or 7 days (due to a Hold) the ultimate delivery is made with the signature/customer confirmation. Which is what we all want.

I decided to post this on the message board to both get a response from CGC but also to see what experiences others have had or what solutions they have found. This is about shipping via Fed Ex. The concern is around delivery during periods when the recipient is away (on business trip, vacation, etc.). When my situation calls for me being away I do use the USPS “Mail Hold” capability and it has worked fine over the years. I also do have a Fed Ex account and will use their Delivery Manager Hold capability. That has also worked fine – except it seems for packages sent from CGC. There has been some coding of CGC shipments that negates the Hold. Some language like “Shipper does not allow this”. In late 2021 I got notice of a CGC delivery to come while I was away. I could not put a hold on that shipment. Fed Ex tried multiple times to deliver the package to me even though my account did have a Hold enabled. After the 3 attempts it went back to their facility and the notation was it would be return to the shipper after a few more days. Fortunately I arrived home just before that point and had to drive to my local Fed Ex facility and wait for them to find the package and hand it over to me. Look we all want our collectibles protected and delivered only to the designated recipient. Not just left out unattended on our porches. But it never made sense for CGC to disallow the recipient from putting a hold on the delivery. The package is going to remain at the Fed Ex location anyway for up to a week during delivery attempts and their extra holding period. This is really no different from an explicit Hold during which the package remains at the Fed Ex location. What suggestions or options exist when the recipient is going to be away? Or, can CGC shipping change their coding to allow Fed Ex “Hold” to be enabled? That would alleviate the problem/concern. I have to go out of town for a week next month coming up around the time I might have a CGC order completed. So I’m already concerned what is going to happen.

My ticket with Raw and Graded pics of the book. Also near the back row but that's ok. Acquired circa 1979 for maybe $25. Started collecting seriously in mid-late 1970s and the first series I completed getting back issues of was Swamp Thing.

Jennifer - Thanks for the update. I am sure that nobody at CGC intended to have your customers suffer thru the various IT issues over the past few days. On a positive note I will say that this morning I was easily able to complete the Order I started yesterday but could not finish before the deadline. The system does appear in much better shape now. I did email yesterday to customer support documenting I was unable to finish my Order before the deadline. My cart wound up with items at the old price and others entered this morning at the new price. I will send another email to customer service with the Order# and details and expect their will be a fair resolution as you wrote. In fact, those are the words I used in my emails yesterday - "fair resolution".

Another customer in the same boat with challenges/inability to enter a submission. Getting both the NULL error message and Unable to fetch shopping cart at different points in the flow. I seem to be stuck right now. Can only hope that CGC will do the "right thing" in the end if the IT issues are not resolved today and customers simply cannot enter orders due to these issues. As I typed this post it seems things are getting worse.

I know these are technically Magazines but wanted to post here. Not as high on the value scale as other posts in this thread but excellent Memories from my early days of serious collecting. These were ordered direct from DC (National Periodical Publications) one by one. The old way - by regular mail. A few weeks later a manila envelope appeared in my mailbox. As a teenager in the pre-internet days any source of information was much appreciated. The magazines sat in my closet - kept in the original envelopes - for the past almost 45 years (gulp). Pulled them out recently and had a couple graded. Almost forgot about the Special Edition that I obtained at my first Comic Book Convention. I combined the separate pics into 1 image but for some reason that jpg will just not upload. So individual images was the fallback.

You always remember your first! Just received back my first graded book. Honestly was very nervous to look at it. Finally decided I had to pull the band-aid off. I knew I'd come out OK no matter what having invested the princely sum of about $2.50 in late 2003 when I was including this "NYX" series in my monthly comics order. But it did make my day getting the 9.8. Have a bunch more issues still at CGC and I know I won't get the same result on most of them.

This one may be tough to assess but any feedback is appreciated. I am a new member here and wish I knew about this particular forum before I made my submissions to CGC. But that shipped has sailed. My cousin only has about 100 comics but this item is quite interesting. Some of you have probably seen or heard about the Marvel Multi-Mag Packs from the 1960s thru early 1980s. I have done as much research as I could but cannot find any other instances of this combination: Daredevil 168 (!) with ASM 212. My cousin actually had 2 of these same Packs but he opened one many years ago. That DD 168 has recently been submitted for grading. My cousin believes opening this Pack for the DD 168, and the ASM 212 to a lesser degree, is the path forward. I'm not sure and think trying to sell the sealed Pack is the first option to try. From what is visible what do you think on the grade or approach to sell. Much Thanks!

New to the CGC boards, but not to comics collecting. Got serious about collecting in the mid 1970s. Afternoons spent biking to local stores that sold comics to find all the titles I collected. Started with DCs but expanded to Marvel shortly thereafter. My first collecting goal was to obtain a complete set of the original Justice League. Run was already at about 115 then and I did complete it the old-school way by purchasing the issues at conventions over a period of a few years. Around that same time I started reading about this series called the X-Men which I was not collecting. But I started! At that point it was not too difficult to obtain all the back issues with the new group starting with GS 1 and 94, both at reasonable prices. Continued to purchase new issues of all main DC/Marvel titles but finally tailed off cold turkey in early 2018. I also literally ran out of room to store more boxes in my house. What brought me back a couple months ago was actually Basketball cards. After working on cataloguing that long dormant collection (1990s was my peak decade) I said to myself "What about all your comics?" Grading was not a "thing" during my most active years of going to conventions and I never had a motivation after I knew about it. As part of my current re-education - have been watching alot of You Tube channels - it seemed like a good decision to get some of my comics graded. I had some pressed first - another concept I had never heard of until a few weeks ago. First order was formally received by CGC this past week and the next order is being shipped out. Will be watching these Message Boards and possibly using the Selling Forums. George