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Ron Churches

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  1. I had a sub with bulk cards that needed two boxes. One of them had these dividers in it, and the slabs paid the price for it with surface issues on a few. The other box had a similar style insert, but made of a different material. Those cards managed the shipment in better condition, and had way less dust on them from the packaging. The new inserts to separate the cards are way better. Still not as good as the foam stuff, but I can imagine that was creating a lot more shipping cost due to the bulk of those.
  2. I do not think their internal processes are good enough to be intentional with such a thing. I think they created a couple of different work streams to try and combat a moving bottleneck and the result was there were some workstreams that somehow really got set aside, probably erroneously. Maybe the two location thing, maybe not, but the trends are apparent.
  3. Yes. They've created a system where the customer needs to follow up if things go even a moment beyond 'normal'. Their billing system is able to send email for the invoices. I have no idea why their system wouldn't have the ability to, at minimum, send emails on card declines or billing issues. It would benefit them! It's probably happening all over, as they've been holding high dollar transactions for months that people had to plan around financially. Their accounts receivable department should be begging for some level of automation to make their numbers look better. Almost makes you think they just don't care about it? It's cash flow! Focus!
  4. I've got a couple of these in a 81 card bulk order. Seems hit/miss. I don't think they got wet, I think they are slightly too large for the label slot. This could possibly be related to the switch in the slab style?
  5. This seems like a corner case of a corner case. I suppose you have options for your oddball item, so I guess you're not SOL too bad?
  6. Mine was 3ish weeks after g/e/i and ultimately about a week before it went to QC. It seems to vary, I would presume, based on volume they are processing.
  7. So, it's pretty common to build customer service rules around refunds to do stuff like this as the first pass. Companies are very resistant to refunds, in general, to combat fraudulent requests. But, boy, sometimes you need to have a customer service manager be able to read the room, and this was one of those times. Paul is PRODUCT management, but he's running around here doing the CSM's work. If /I/ had my own grading company, the CSM would be living on these boards. Maybe not responding to it all, but I'd sure as heck understand where my process was breaking down (and this was a major process mishap). It would be so easy for this to be done more effectively, I cannot imagine how they could screw it up.
  8. I don't think so. I don't think mine went to quality control/finalized, it just went to shipped (or maybe it hit that status for a short time that I didn't see).
  9. Paul is about to find 2 dozen mid-February submissions that are on some cart in a back room and make a whole lot people happy.
  10. Yes. If your submission isn't moving in a reasonable time once it hits Grading status, you need to call. 2-3 weeks, maybe.
  11. Once they finally clear whatever happened to February, this will be scooting along pretty well I think. They've obviously done something to processes that are changing the way orders go through the system.
  12. My 3/17 bulk submission went to shipped today. The grades are rough, but the cards are at least on the way!