I understand it appears as impatience to those not impacted, and respect your summary, though some of how you generalized this is not in the right order.
I contacted Rich first the day after receiving the book, pointed out this large glue area across the bottom of the case - not a smudge - and see he reads the PM, but throughout the day never responds.
Then I called CGC to ask if this was common in their process. I didn't come on the forum and point this out ahead of time because I wanted to run it by Rich and CGC first.
It was all a matter of lack of communication at points, which was summarized in-detail a few posts back. Summarizing it the way you did would just be leading down the path of trying to state there was little to no issue. That was not the case.
Think about this from the buyer's perspective, and how it would appear in a first transaction with a seller.
I do alot of buying and I would of never taken that approach that you took, you jumped the gun and went public. You should of waited for a response then if you didn't get a response then take the appropriate measures.