Is anyone else having an issue with their graded cards coming back with scraped and scuffed cases? I had an order of 9 cards recently returned and of the 9, 7 of the cases were damaged. I contacted customer service who was super friendly and helpful and instructed me to send them back so CGC can rehold them. It's been almost a week now since they were received and they're still "Scheduled for Grading". No clue when I'll get those cards back. And now, I get an order of 12 cards back and immediately, after taking them out of the box, see heavy damages to 3 cards (including a chipped corner!!) and upon further examination, realized that they all have scratches and scuffing on the cases. I highly doubt the cards are leaving the CGC facility this way. They're damaged while in transit back to customer. I am super disappointed that I will have to return these, too. I read in another post that CGC did extensive ship-testing and the new boxes perform better than the old ones, but that doesn't seem to be the case for me. The cards should be packed safe and secure enough to be able to sustain a 5 mile, 50 mile, 500 mile, or in my case 2500 mile trip back to the customer in the exact same condition it left in.
The damages are hard to capture with a camera, but here are videos of the damage I mention. The darker looking areas on the backs of the cards are damage. https://imgur.com/a/IsfYu58