NumminzAK

Not my experience with credit card companies...I personally disputed a charge once and it took almost nothing for them to side with me. I actually was expecting to have to fight much harder during the dispute and the credit card company didn't insist on that at all. I was very surprised.

I am going to be a vendor at my first con at the end of this month and I'm hesitant to accept a credit card. I worry that someone will contest the charge after the show and scam me out of an expensive book. It might cost me some potential customers but I just don't want to risk it. I also assume if you're coming to a con, you should expect to bring cash.

The OP happens to work a day job and doesn't have the books with him at this time to post scans. Somebody has to work a day job around these chat boards versus spending all day posting memes. :P

I have no problem looking at books I send and seeing grades that make sense and acknowledging that I sent something in that shouldn't have gone. That's not what's happening here. As I mentioned...if you're interested in seeing the trend...check out several of the frequent submitters on youtube who are experiencing as similar shift. There is clearly a change happening and it should be a concern for everyone...CGC is supposed to be the gold standard and demand premium pricing...if this continues...there will be no point.

The first post was when I saw the grades online, this post is with updated status of having them in my hands to actually see for myself. And instead of the books being damaged by CGC...it's now clear they really just tossed grades at books that are not remotely 9.0. But hey, thanks for the trolling. I'm by far not the only one experiencing this...there are many, many youtube video's of long time CGC submitters experiencing the same results and posting them. I will definitely get some scans up soon. As I said...even within this single bunch...there are books that are 9.0 that are cleaner than some that got 9.6.

Exactly...every 9.0 I just got back are far cleaner than that book.

Most have no grader notes...the ones that do...I seriously do not see anything they note. Even within this batch I have several 9.0 that look far better than some that got 9.4. Again...I'm fine with grades that make sense and that you can see what they dinged them for...that's not what this order is...it just isn't. I have owned 9.8 that had worse spines than any of these...lol.

All of my latest interactions with CGC have resulted in them basically saying "It wasn't us...nothing you can do." This company has become a joke and people should stop using them.

Sent in 75 books for modern grading. All books were in great condition before being sent in...used a high profile professional pressing company that is certified by CGC. Went 10/75 9.8....which is about 60% lower than I have ever had. After reviewing the books in hand...easily 30 of them were severely under-graded. I now have some of the nicest, most pristine, spine tick free...flat....sharp cornered 9.0 books you have ever seen. I've asked CGC what can be done...they reply "we will look into it" or "nothing can be done...trust us...we do not make mistakes." I want to be clear...I'm not upset that everything wasn't magically a 9.8...but something went severely wrong with this order and CGC simply doesn't care whatsoever about retaining customers. This is a money grab...they are pushing books through and I believe either guessing at grades or maybe even diluting the 9.8 pool at this point. If you get really cynical...you could say it's a win win for them right? The majority of people will crack these cases and re-submit the books...doubling CGC profits. I'm done with this company...the books I have in my hands simply do not match what CGC is trying to sell on this order. If there are grader notes...which most do not have...what they state I am not seeing. It's a money grab with no process for the customer to dispute the results.

This hasn't happened to me yet fortunately, but if you end up with damaged slabs coming to you from CGC or other quality control issues that lead to them reholdering them free of charge, do they regrade the book or just slap it in a slab and send it back?

I'm considering breaking them out and re-submitting...but it all depends on what I can see on the books myself. Pretty expensive in the end to submit things 2-3 times.

I'm convinced it's 100% luck of the draw...one submission I went 16/18 9.8....the latest I went 10/75.....using the same pressing company and my eye as the person selecting what to submit for both. It just doesn't ring true to me that I can go 16/18 down to 10 for 75 for moderns. I'm out thousands of dollars in profits and have nothing I can do about it because CGC has spoken. One of the 25 book submissions went 0/25....I mean come on. I never expect 100% 9.8...but I do expect at least some level of consistency when you're talking moderns that have been professionally pressed and look absolutely perfect. I'm convinced CGC is rushing order through to improve turn around times and just throwing random grades on things to get them pushed through and the new graders are hedging themselves on the conservative side.

I’ve sent orders in the past that got a decent amount of cgc 9.8 for modern books. I paid for a third party presser for books that looked perfect in the first place...my latest order didn’t have a single 9.8 out of 25 books...and several got hit down to 8.5 for « light finger prints » with no other issues. My presser wears gloves and does great work and was responsible for a 24/25 9.8 submission in the past...there is just no way this is correct. My take is cgc has a bunch of untrained staff doing sloppy work. Here I sit with no recourse...cgc takes no blame. I’m done with this company.

A thought comes to mind is does this company even really care about the quality control? Many of these examples simply never should have left the factory floor in the first place. I think most would agree that CGC's approach to these concerns is that "who else are you going to use?" and that's very frustrating when you're paying for a service and level of quality control that you simply don't get.

How quickly have you guys been seeing the Grading / Quality Control step take you? I just had a 3 book submission take maybe 48hours, but I have another batch that has now hit 72hours....feels very random indeed. I can't help myself as I've been waiting on this order for a year now for CCS pressing and I find myself checking status every 30 minutes in hopes of finally seeing the outcome of waiting that long.