OT: Chargeback

[The Less Blob]

My wife sold a cosmetic product on ebay and payapl was received 11/16, with positive feedback left by the buyer a week later.

 

Now (12/19), almost a month later, the buyer writes claiming the lotion "turned" / spoiled.and wants a new one or a refund. we don't have another one and find the whole "turning" claim a little suspicious given that the item is only 6 months old received from the manufacturer at a promotional event (so it's not like it was sitting in a store for 3 years). it could have turned at the buyer's home, like if it was left near a radiator or something.

 

my wife is a hardarse about this stuff though...but i told her they could most likely do a chargeback and $20 might not be worth a fight. can they still do that within this timeframe as an "item not as described" despite the positive ebay feedback?

[joe_collector]

Yes, Paypal will take your money no matter what, but as you already got positive feedback, let the buyer initiate things and prove his/her case.

 

There is no reason for you to automatically refund the money.

[Ares]

Move it out of the account.

What can Paypal do then.

[joe_collector]

What can Paypal do then.

 

Put your account in a negative balance, then either a) take the money on your next payment or sale, or b) suspend your account.