Before when a not delivered case was opened, if you paid on your own - eBay would not step in and assist with buyer refunding. Your other choice was to not agree and let eBay refund in which case you could appeal and win if tracking showed delievered within 30 days thereafter. however, eBay changed the policy without letting anyone know - now the requirement is that the tracking needs to show delivered before eBay closes the case. You can see that eBay forgot to change the font.