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Where in the world was the Quality Control at CGC???
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6,115 posts in this topic

  • Administrator
On 3/10/2023 at 3:02 PM, Gaard said:

 

"So, I have been speaking with management about the 2 week window for ME's.  I do have some good news.  This pertains to all books.  You do not have to be the submitter, and there is no time limit.  You can fill out a submission form with the Mechanical Error option.  A prepaid shipping label will automatically be sent to you.  (Non US customers will have to contact customer service for the shipping label)  We will fix books listed below for free in the "Fix for no charge" column.  

 FIX NO CHARGE:

Wrong label information

Book inserted wrong

Book pinched between inner well seal

Debris inside holder

REHOLDER/REPAIR FEE:

Holder scratches

Cracked/damaged holders

Damaged books"

This has changed.  We will fix all of these things for the original submitter within a 2 week window.  We will only fix wrong label information for anyone with no time restriction.  

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