Where in the world was the Quality Control at CGC??? 45 45

[Ryan.]

On 6/2/2023 at 8:03 PM, ak47po said:

You should have the following knowledge/experience: 

• German and English fluently in spoken and written 

• Independent and detailed work, good organization 

• High attention to detail and care when handling collectibles 

• Basic knowledge of computer applications (MS Office) 

• Knowledge in collectibles (coins, banknotes, comic books, or trading cards) is preferred but not required

• Experience in international shipping and customer service preferred

• Communication skills 

• Teamwork, flexibility, and willingness to learn 

• Impeccable reputation (certificate of good conduct required) 

I wouldn't read too much into it. The position is posted for NGC.

[jcjames]

On 6/2/2023 at 2:56 PM, Ryan. said:

I'm shocked they're not attracting industry leading talent with these huge salaries being offered:

https://www.collectiblesgroup.com/careers/listing/?department=Production

So CGC is offering $16-$18/hr starting pay to people who handle who your collectible comics up to $##,### in value or more, including those skilled in the art of pressing (including "quality checks") as well as encaspulation, and even data-entry and submission verification. 

$17/hr... That's the minimum "living wage" in Sarasota Co Florida for a single adult with no kids. 

That's what CGC thinks of your precious collectibles. 

CGC puts their money into what they value, and it ain't in handling your stupid comics.

Edited June 4, 2023 by jcjames

[Gaard]

This helps to solidify the theory that CGC wants to boost their bottom line at the expense of quality/care for our comics. Among the plethora of pizz-poor decisions that support this theory are the pizz-poor QC issues that users have had to endure for years and this recent pizz-poor ME policy. I guess we can now add pizz-poor wages for the people entrusted to handle our collectables.

[joeypost]

On 6/1/2023 at 8:35 PM, Iconic1s said:

CGC… beyond repute??  People can pay tens of thousands of dollars for a grade bump from this company.

This is ABSOLUTE proof CGC does not do QC… at all!

Someone had to be looking at it when it was encapsulated. This is the equivalent of subway leaving a cutting board in your sandwich.

Edited June 3, 2023 by joeypost

[The Lions Den]

On 4/27/2023 at 5:21 PM, LudaToke said:

I just got 11 books back from reholder service and all 11 weren't fixed.  On top of that, They took out the Todd McFarlane and Spawn custom labels I had and replaced them with an odd Spider-Man and Spawn pairing.  The reholder and QC process is actually introducing new errors while completely ignoring the original.  The clock is ticking and I have 2 weeks to solve this problem which is crazy because the books are now worse off than when I started.  I have little faith that CGC can actually fix all 11 books in one single submission and I suspect I will be at this for another 2-3 rounds of resubmission/reholder.  Somebody has to pay for all of this rework.  I guess that explains the price increase?

 

[Poutine]

On 6/3/2023 at 10:09 AM, joeypost said:

Someone had to be looking at it when it was encapsulated. This is the equivalent of subway leaving a cutting board in your sandwich.

This is hilarious. Had someone leave a knife in mine once

[Tec-Tac-Toe]

On 6/3/2023 at 3:52 PM, Poutine said:

This is hilarious. Had someone leave a knife in mine once

"Knife" of the party.

[Stefan_W]

On 6/1/2023 at 12:18 PM, Stefan_W said:

Here is the story of the two slabs in the attached photos:

I sent in a reholder submission that included these two - both had scuffing on the back. The reholder was done, and when I checked out the books the same scuffing was there but a bit worse. I phoned CGC and asked whether they change the plastic sleeve on the inside or just change out the case, and the rep assured me that both are changed during a reholder. Fine, I explained what I saw and sent these two back as an ME. While they were sitting in SFG, CGC changed their ME policy so I figured there may be an issue if it is not fixed this time around. I just got the two books back, and when I checked them out - surprise surprise, the exact same issue. It seems unlikely that I would have the exact same issue in the same spots three times in a row so I am guess just the holder was swapped, and this did nothing to fix the book. 

I am a bit annoyed but willing to wait and see what CGC does about it. I paid for the books to be fixed, but if the process will in no way, shape, or form fix the issue with the slabs then I paid for nothing. I get that CGC may not want to cut into the inner sleeve for fear of causing damage to the books leading to a grade reduction. But why take books back that will not be fixed? Plus with the new policy changes I am not even sure what to do about this now. 

Anyway, pics below. Excuse the glare it is really tough to take good pics of this type of issue.

 

 

Update: I called today and the customer service rep was very apologetic, and said it should have been fixed. I asked her to put an extra note in the file about changing out the inner plastic sheath. I ended up getting the international return label within an hour instead of the usual 3-5 days so that was a big bonus.

[Gaard]

On 6/5/2023 at 6:05 PM, Stefan_W said:

Update: I called today and the customer service rep was very apologetic, and said it should have been fixed. I asked her to put an extra note in the file about changing out the inner plastic sheath. I ended up getting the international return label within an hour instead of the usual 3-5 days so that was a big bonus.

Isn't changing out the inner sheath part of the process? That's what they've always said, anyways. 

Kind of makes you wonder why they would need to put in a note.

[The Lions Den]

On 6/5/2023 at 10:15 PM, Gaard said:

Isn't changing out the inner sheath part of the process? That's what they've always said, anyways. 

Kind of makes you wonder why they would need to put in a note.

Yes, the normal procedure is to redo both the outer holder and the inner well.

I do remember a few times when only the outer holder was replaced, but to my knowledge that's not the process anymore...and you really shouldn't need a note.   

[Stefan_W]

On 6/6/2023 at 8:48 AM, The Lions Den said:

Yes, the normal procedure is to redo both the outer holder and the inner well.

I do remember a few times when only the outer holder was replaced, but to my knowledge that's not the process anymore...and you really shouldn't need a note.   

The books have been graded and slabbed, sent in for a reholder, sent back for an ME, and are now going back again with the same issue that was there the previous three times. I am going with the note. 

[Tec-Tac-Toe]

On 6/6/2023 at 11:23 AM, Stefan_W said:

The books have been graded and slabbed, sent in for a reholder, sent back for an ME, and are now going back again with the same issue that was there the previous three times. I am going with the note. 

Perhaps also record instructions on a VHS tape and include that.

[Stefan_W]

On 6/6/2023 at 11:35 AM, Tec-Tac-Toe said:

Perhaps also record instructions on a VHS tape and include that.

I was thinking of including a picture of myself making a very annoyed face but I thought that may be pushing it.

[ramrodcar]

On 6/3/2023 at 9:32 AM, jcjames said:

So CGC is offering $16-$18/hr starting pay to people who handle who your collectible comics up to $##,### in value or more, including those skilled in the art of pressing (including "quality checks") as well as encaspulation, and even data-entry and submission verification. 

$17/hr... That's the minimum "living wage" in Sarasota Co Florida for a single adult with no kids. 

That's what CGC thinks of your precious collectibles. 

CGC puts their money into what they value, and it ain't in handling your stupid comics.

They've also stated they're eventually going to implement a tip screen on the order forms for the "graders"              /s

[DougC]

On 6/6/2023 at 11:10 AM, ramrodcar said:

They've also stated they're eventually going to implement a tip screen on the order forms for the "graders"              /s

wait... you mean not everyone is sliding a crisp $20 in the centerfold of every book they submit?

[ramrodcar]

On 6/6/2023 at 11:16 AM, DougC said:

wait... you mean not everyone is sliding a crisp $20 in the centerfold of every book they submit?

[THE_BEYONDER]

On 6/6/2023 at 12:16 PM, DougC said:

wait... you mean not everyone is sliding a crisp $20 in the centerfold of every book they submit?

That would assume they actually open the book 

[DR.X]

On 6/6/2023 at 11:10 AM, ramrodcar said:

They've also stated they're eventually going to implement a tip screen on the order forms for the "graders"              /s

Is that a monetary tip, or a verbal tip?

[juniorMC]

Does anyone see Mike Grell on this book? That's because he's not on it

Edited June 6, 2023 by juniorMC

[juniorMC]

Sent this in for a private signing