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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

6,115 posts in this topic

The Lions Den

The Lions Den

Posted
Posted
On 11/3/2021 at 11:55 PM, FrankTheTank92 said:

Really disappointed with how CGC handled my book, excessive in my opinion. It obviously happened while it was being put in the slab. Should I reach out to customer service or will they not care?

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CADF12F2-36A4-4DA7-A068-093BECF7A3D0.jpeg

I'm sorry this happened to your book...  :(

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sckao

sckao

Posted
Posted (edited)
On 11/3/2021 at 8:55 PM, FrankTheTank92 said:

Really disappointed with how CGC handled my book, excessive in my opinion. It obviously happened while it was being put in the slab. Should I reach out to customer service or will they not care?

D7C82941-756E-4EAA-B1A0-50CC6409884A.jpeg

405EB62C-14D8-4A18-A0D4-A88BDFD64415.jpeg

CADF12F2-36A4-4DA7-A068-093BECF7A3D0.jpeg

I'm sorry about your comic book. This is an interesting case though in that it's possible that CGC in the past would not have encapsulated this book at all. This example actually has an overhang that is similar to yours. Yours actually has more egregious chipping/tearing damage halfway down the cover which may make it dangerous to encapsulate as well.

(It's possible that technology has increased to the point where encapsulation is possible for more types of comic book defects.)

 

Edited by sckao
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FrankTheTank92

FrankTheTank92

Posted
Posted
On 11/4/2021 at 1:04 PM, sckao said:

I'm sorry about your comic book. This is an interesting case though in that it's possible that CGC in the past would not have encapsulated this book at all. This example actually has an overhang that is similar to yours. Yours actually has more egregious chipping/tearing damage halfway down the cover which may make it dangerous to encapsulate as well.

(It's possible that technology has increased to the point where encapsulation is possible for more types of comic book defects.)

 

Very interesting!

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badback83

badback83

Posted
Posted (edited)
On 11/4/2021 at 3:01 PM, Microchip said:

A book without a massive vulnerable edge overhang.   Use your common sense, not your sense to be a victim in the situation.

So, it’s the submitters fault that CGC folded/crunched the corner.  I’m with you now.  

Edited by DocHoppus182
Corner not knocked off, but folded/crunched.
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Microchip

Microchip

Posted
Posted
On 11/5/2021 at 7:30 AM, DocHoppus182 said:
On 11/5/2021 at 6:01 AM, Microchip said:

A book without a massive vulnerable edge overhang.   Use your common sense, not your sense to be a victim in the situation.

So, it’s the submitters fault that CGC folded/crunched the corner.  I’m with you now.  

CGC are doing what they are asked to do.  You've made the call to sub the book, no one else.   

There are books that just don't make good encapsulation candidates.   It's up to you to make the call.

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Sigur Ros

Sigur Ros

Posted
Posted
On 11/2/2021 at 7:57 PM, Galen130 said:

Okay, gang.  My 20 Modern slabs arrived today...just shy of seven months since CGC received them.  For the good news...no damage to the shipping box, no broken pieces in the slabs, all labels appear to be correct (nothing missing), and overall the books/slabs look clean.  Most of them have a few small spots of Newton Rings (not a biggie to me) and some of the slabs have cosmetic and small scratches and/or scuffs, which could be on the inside.  They are very small...I'm not worried about them.

Now the bad news.  Right now, I'm trying to clarify a potential problem with each slab.  I'm working with my pressing guy as we speak...see what he thinks.  First, nineteen comics came back 9.8, one a 9.6 (I agree with it).  Very pleased, except one of the 9.8's was a gift (1st two pics).  I sent it in knowing it had an ink-breaking spine tick (not pressed).  Never had this happen before.  There are a couple small ticks that don't break color.  I don't recall those being there, but it wasn't pressed.

Another 9.8 arrived with a finger bend on the front, near the bottom (pressed)(pics 3 to 5).  I'm pretty sure this happened at CGC.  This will have to be remedied.

The big potential problem I see on each slab is what appears to be a crack/fracture either on one side of the slab or the other...or both (pics 6 to 8).  Some are very light, some not so much.  They aren't in the same spot on every comic, but they are limited to the bottom half of the slab.  These aren't sonic welds, I believe, and they don't look right.  Whatever they are, I've never seen this before.  I even looked at slabs I received last year and didn't really notice anything.  Of course, the last batch of slabs I got back from CGC was over a year ago.  Who knows.  Now, I just have to figure out what to do with all these slabs with the odd looking 'crack'.  I have no more comics at CGC...this is my last batch.  I won't have another stressful shipment. :facepalm:

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Yet more overgrading.

Sorry about your cracked slabs.  Seems the norm anymore.

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Sigur Ros

Sigur Ros

Posted
Posted
On 11/2/2021 at 10:35 PM, Galen130 said:

Well, my go to presser seems to think that CGC may not reholder slabs for ‘fractures’ versus outright damage.  He’s got my pictures though, so he said he’d contact them and find out.  They would have to be returned under his account anyway.

The overgraded Spider-Man slab will stay in my PC, but I don’t know if anything can be done about the finger bend that showed up AFTER they received the other comic I posted.  If they won’t fix it, I won’t sell it.

If I have to keep all slabs as is, so be it.  I’m done with having comics graded…I’ll keep collecting raw books instead.  I’ve only been around graded books for about 4 years, but it has gotten off-kilter quick.  I’ve lost interest.  I’m not a speculator, nor do I have the inclination to be so.  I tested the waters, but I didn’t drown. 🤣

If only there were another place to get books graded.....

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ChrispyC66

ChrispyC66

Posted
Posted
On 11/3/2021 at 11:30 PM, ChrispyC66 said:

I received an order of 6 moderns back today. Four of the six cases have a small pressure fracture on the bottom inner edge of the case. They look to be in the same place as @Galen130fractures. My fractures are no more than 3/16”, but shouldn’t be there. I think there was too much downward pressure applied when sealing the case.

But what I’m really unhappy about is that three of the books look like they were manhandled during encapsulation. They now have significant spine creases that must have occurred after grading. One is a 9.0 Avengers Annual 10 that wouldn’t be graded that if the damage was before grading. I have before photos that shows they didn’t look anything like they do now.

It took four months to get these completed and returned and now they don’t even look like the grade on the label.

I just put them back in the box for now. What a joke!

I will take pics and post them tomorrow.

Pics for those that want to see what CGC QC says is acceptable.

90F575D3-7FE6-429D-B2D8-BD54BDC7BFB3.thumb.jpeg.6890d3ddfd95af67581d9735c8a300d2.jpeg73CEA4F9-C4A5-468B-9D91-B46727CC925D.thumb.jpeg.79bef1ab6ae9635f284d26b131c0286e.jpeg9D780336-31B8-440B-9349-50265BC45949.thumb.jpeg.ea2075c29ab1177c126ba3da9ee5d2a6.jpegD9D92AF9-21F2-4966-A939-7F96AE5B4E15.thumb.jpeg.e8444f9658747cd1b103d5a74c3d4b3c.jpeg3DC1C4F4-C34A-4D62-8619-25821635373C.thumb.jpeg.baaa843284202481dd210e18069649b3.jpeg86722F40-2B95-45FD-B6A5-057A03B60E20.thumb.jpeg.5040aefe2e748107fa421d2e1525207b.jpegA0F6E927-794A-4746-9959-47370ED53E0D.thumb.jpeg.913fd2eba3541fcb24438aa886ee7eb1.jpeg

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badback83

badback83

Posted
Posted (edited)
On 11/4/2021 at 7:13 PM, Microchip said:

CGC are doing what they are asked to do.  You've made the call to sub the book, no one else.   

There are books that just don't make good encapsulation candidates.   It's up to you to make the call.

CGC was asked to crease the corner?  Apparently in the past they’ve denied slabbing books with overhangs like that. So, why was this one not denied?  C’mon.  That book could’ve been slabbed just fine without the corner being creased.  I’ve seen plenty of GA books slabbed with similar over hangs with no problem. 
 

It’s not a submitter problem, it’s a QC problem.

Edited by DocHoppus182
Grammar
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ChrispyC66

ChrispyC66

Posted
Posted
On 11/4/2021 at 9:24 PM, Galen130 said:

When did they tell you that???

To clarify…CGC QC supposedly checks the slabs before they are shipped back. That’s what I meant.
I’m sure they will re-slab the books as a ME but that requires a lot more work than if they were rejected going out the door.

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Catwomancomics

Catwomancomics

Posted
Posted (edited)
On 11/4/2021 at 6:37 PM, ChrispyC66 said:

To clarify…CGC QC supposedly checks the slabs before they are shipped back. That’s what I meant.
I’m sure they will re-slab the books as a ME but that requires a lot more work than if they were rejected going out the door.

A lot more work and money spent providing shipping labels for Next Day Air via UPS.

 

Edited by Catwomancomics
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Galen130

Galen130

Posted
Posted
On 11/4/2021 at 8:13 PM, ChrispyC66 said:

Well somebody’s got to fix them when they get there or…I don’t know…how about don’t crack them in the first place!

How dare you make sense!!! :fear:

DF87971A-F99B-4E21-83B8-CF8A91411B05.gif

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