I don't get it?

[bronze johnny]

I send just 2 books to CGC to get graded. One of the 2 books, Strange Tales of the Unusual 8, is identified by Metropolis Comics as a Nova Scotia Copy. I included the Mylar bag that has the Metropolis notation on the back identifying the book as a Nova Scotia Copy and had the CGC rep note this on the submission form at CGC's NY Comic Con booth 4 months ago. Nearly 4 months later, I get the book back with no pedigree designation and without the Mylar bag with the Metropolis Notation.

 

 

Did CGC even look at the information I submitted to them to support the pedigree designation?

 

This is really an example of below quality service- 4 months and CGC can't get it right?

 

Are you guys begging customers to go to your competitors?

 

I am not happy CGC and word of mouth advertising by loyal CGC collectors like myself is not a good thing.

 

John

[bronze johnny]

(I also posted this in the grading/restoration forum)

 

I send just 2 books to CGC to get graded. One of the 2 books, Strange Tales of the Unusual 8, is identified by Metropolis Comics as a Nova Scotia Copy. I included the Mylar bag that has the Metropolis notation on the back identifying the book as a Nova Scotia Copy and had the CGC rep note this on the submission form at CGC's NY Comic Con booth 4 months ago. Nearly 4 months later, I get the book back with no pedigree designation and without the Mylar bag with the Metropolis Notation.

 

 

Did CGC even look at the information I submitted to them to support the pedigree designation?

 

This is really an example of below quality service- 4 months and CGC can't get it right?

 

Are you guys begging customers to go to your competitors?

 

I am not happy CGC and word of mouth advertising by loyal CGC collectors like myself is not a good thing.

 

John

[Ditch Fahrenheit]

Have you contacted CGC?

[bronze johnny]

Contacted the moderator since I got it last night- waiting for a response.

[comicdonna]

I would call them or PM Paul or Gemma. I am guessing it's a labeling mistake.

[bronze johnny]

I'm going to call them Monday. But I'm not happy- these are easy mistakes to avoid- all you have to do is read the submission form.

[Zevgoli]

I think that we can all agree people make mistakes..until of course when something happens to us personally.

 

Cheers, Howard

[bronze johnny]

When a company takes 3-4 months to provide a service- they'd better get it right. That's what we're paying for.

[mschmidt]

Why not just call CGC and get it fixed? :shrug:

[Gotham Kid]

Here's a likely NS copy that lost its "Pedigree"

 

http://www.ebay.com/itm/DETECTIVE-COMICS-115-CGC-NM-9-6-White-Pages-HIGHEST-GRADE-Scarce-BATMAN-/231289883074?pt=US_Comic_Books&hash=item35d9f389c2

 

 

[Jeffro.]

Two threads about this is two too many. Call them.

1.800.587.1897 toll free

 

[jsilverjanet]

[Mijael.Levy]

Good luck contacting them , i contacted customer service 5 months ago inquiring about shipping and i am still waiting for the answer. "someone " told me that customer service from other companies replies you the same day !! thats crazy

[bronze johnny]

Two threads about this is two too many. Call them.

1.800.587.1897 toll free

 

I wiil - when they open on Monday (as I said before)

[Iceman399]

They don't read the paperwork subbed. Just about every time I have put something there it comes back wrong

[apollobuzz]

Interesting how the two threads got merged into this one (i.e. in the forum with considerably less traffic).

[Darjis_]

Good luck contacting them , i contacted customer service 5 months ago inquiring about shipping and i am still waiting for the answer. "someone " told me that customer service from other companies replies you the same day !! thats crazy

That's weird. I usually get a response via email within a couple hours. You may want to try again.

[Bomber-Bob]

Good luck contacting them , i contacted customer service 5 months ago inquiring about shipping and i am still waiting for the answer. "someone " told me that customer service from other companies replies you the same day !! thats crazy

 

If you call CGC, during normal working hours, they will answer the phone. I have NEVER called CGC during normal hours and got Voice Mail.

[bronze johnny]

I've always gotten CGC customer service during weekday business hours and found them to be very helpful.

[PovertyRow]

Interesting how the two threads got merged into this one (i.e. in the forum with considerably less traffic).

 

They were merged into the correct forum.