Bulk Return Slab Damages/Dings/Scratches/etc. 2 2

[PokemanDude90]

CGC -

Reconsider going back to the long shoe method of returning bulk (slabs stacked against one another snug in the long box). The new process of shipping the slabs with the individual cardboard slits provides 0 protection for the slabs and they are dinging each other up on their way back to us. Some of my slabs have blunt force dings, others have scratches, it's a mess.

Fortunately this go around I got abysmal grades on my entire Bulk submission so there's no need to re-holder any as I will just be selling these on PWCC, but going forward I'd like my slabs to be delivered in the pristine condition I'm accustomed to. 

Thanks,

[kreativemente]

1 hour ago, PokemanDude90 said:

CGC -

Reconsider going back to the long shoe method of returning bulk (slabs stacked against one another snug in the long box). The new process of shipping the slabs with the individual cardboard slits provides 0 protection for the slabs and they are dinging each other up on their way back to us. Some of my slabs have blunt force dings, others have scratches, it's a mess.

Fortunately this go around I got abysmal grades on my entire Bulk submission so there's no need to re-holder any as I will just be selling these on PWCC, but going forward I'd like my slabs to be delivered in the pristine condition I'm accustomed to. 

Thanks,

Do you have an image of the return?? The last (4/15/21) Bulk submission I got came in the long box with separated foam slits. Wondering what this new way you speak of is

[LuckyMouse]

On 6/9/2021 at 3:05 PM, PokemanDude90 said:

CGC -

Reconsider going back to the long shoe method of returning bulk (slabs stacked against one another snug in the long box). The new process of shipping the slabs with the individual cardboard slits provides 0 protection for the slabs and they are dinging each other up on their way back to us. Some of my slabs have blunt force dings, others have scratches, it's a mess.

Fortunately this go around I got abysmal grades on my entire Bulk submission so there's no need to re-holder any as I will just be selling these on PWCC, but going forward I'd like my slabs to be delivered in the pristine condition I'm accustomed to. 

Thanks,

I hope you call customer service and provide them pics of the damaged slabs. No one wants to get scratched and dinged up slabs back. I doubt posting on this forum will make any positive impact.

[BoothebeargamingDen]

On 6/9/2021 at 4:51 PM, kreativemente said:

Do you have an image of the return?? The last (4/15/21) Bulk submission I got came in the long box with separated foam slits. Wondering what this new way you speak of is

wait you got a bulk submission back from 4/15/21 i submitted on 2/15/21 and it hasnt even entered grading yet

[PokemanDude90]

Just received a new Express Return, and all 13 slabs have the same scratches/marks/scuffs in the middle-center on the front of the slab case, just above the actual card. 

Switching to this cheap and unprotective packaging was an egregious oversight. This is completely unacceptable for an almost $900 service. 

STOP USING THIS PACKAGING IMMEDIATELY. 

 

[Yeahiwasder4dat]

5 hours ago, PokemanDude90 said:

Just received a new Express Return, and all 13 slabs have the same scratches/marks/scuffs in the middle-center on the front of the slab case, just above the actual card. 

Switching to this cheap and unprotective packaging was an egregious oversight. This is completely unacceptable for an almost $900 service. 

STOP USING THIS PACKAGING IMMEDIATELY. 

 

I had one of those flimsy pieces of cardboard lying around. I forgot it came from them. Yeah, those are pretty bad for keeping the cards separated and secure. Must be an issue with acquiring the foam.

[LuckyMouse]

This is what happens when quantity becomes more important than quality. CGC, please don't return my submissions with scuff marks on them from poor packaging. Offer an option, even at an additional cost to me, for better packaging at least. Thank you.

[BeebMoosh]

Just got some slabs back and same thing happened to me. Did you reach out to customer service? If so, what was their response?

[Kusig]

Following I want to hear the resolution

[PokemanDude90]

6 hours ago, BeebMoosh said:

Just got some slabs back and same thing happened to me. Did you reach out to customer service? If so, what was their response?

I emailed them but nothing back from customer service yet.

If enough of us sound the alarms hopefully they stop using this packaging.

[Romdeau]

Yeah this is not acceptable they charge us enough as is to skimp out on the packaging. 

[kreativemente]

On 6/12/2021 at 8:30 PM, BoothebeargamingDen said:

wait you got a bulk submission back from 4/15/21 i submitted on 2/15/21 and it hasnt even entered grading yet

No That submission was from December but I received it on 4/15. Just saying I got a return of a ton of cards recently and didn't get the type of package he got

[kreativemente]

On 6/17/2021 at 1:18 AM, PokemanDude90 said:

Just received a new Express Return, and all 13 slabs have the same scratches/marks/scuffs in the middle-center on the front of the slab case, just above the actual card. 

Switching to this cheap and unprotective packaging was an egregious oversight. This is completely unacceptable for an almost $900 service. 

STOP USING THIS PACKAGING IMMEDIATELY. 

 

Thats wild. I have also gotten those, but it was wrapped in protective material and not plain like yours. Did you hear back if they will reholder them for free for you??

[kreativemente]

On 6/17/2021 at 11:39 AM, LuckyMouse said:

This is what happens when quantity becomes more important than quality. CGC, please don't return my submissions with scuff marks on them from poor packaging. Offer an option, even at an additional cost to me, for better packaging at least. Thank you.

No please no additional cost O_O. They're already charging us handling fees.

[Oreos]

@PaulS.I think this is something you should address/give us an update on, please! D:

Edited June 22, 2021 by Oreos

[PaulS.]

We are looking into this. We did extensive ship-testing and the new boxes performed better than the old ones. 

 

Paul

[Yeahiwasder4dat]

On 6/22/2021 at 11:32 AM, PaulS. said:

We are looking into this. We did extensive ship-testing and the new boxes performed better than the old ones. 

 

Paul

On the last sub I got back, it looks like a lot of the scratching is on the inside of the slab. Might not be the new packaging but the manufacturing? This isn't the best example, but the quickest one for me to grab atm. I can't feel it on the exterior surface. Some of them are way worse with a much larger markings. May not be related to the OPs issue but I've noticed it on a number of them.

Actually proving somewhat difficult to capture with a camera due to focus.

 

Edited July 11, 2021 by Yeahiwasder4dat

[jd619641]

This may have already been said, but would it be that costly for CGC to place the slabs in individual sleeves before putting them in the box? Sleeves are literally a penny each. Every single time, the slabs are covered in dust and brown particles from the box. It's very disappointing every single time I get a submission back that I have to clean the slabs with a micro-fiber cloth.

[Nathan Robins]

Just got a sub back in the old packaging instead of the new packaging. Maybe they have listened to us 

[Vrishnak]

Just received a 50 card submission on Monday, 34 of the cards have some form of scuff/scratch. I spoke with Customer Service today and they advised to send photos which I did. This is the state of the packaging they used. Its no wonder more than half of the return is damaged in some way. Submission arrived to CGC back in Feb of this year.