Mavro Posted June 17, 2021 Share Posted June 17, 2021 Let me start by saying that without CGC's private signings, I would have never gotten back into comics or had the opportunity to get so many of my books signed by so many great creators. That said, the following interaction with CGC's Customer Service bothered me. As did many of you, I sent several books for the Johns & Co signing that was supposed to have taken place in December, but due to the Canadian lockdown that prevented Fabok from attending, the signing was delayed. Fabok has since signed and returned his books to CGC but remaining creators are MIA. Two of my books included Detective #1000 (which was to be signed by Johns, Mahnke, and Tomasi), and Justice League #1 (Johns and Finch). With the announcement of the Jim Lee signing, I requested that these two books be moved to Jim Lee (I've done this twice in the past and all I had to do was fill out a new submission form and send the PDF to a Cust Service rep). The exchange below, filled with canned responses, is what followed. I get that waiting is a big part of the process, but the fact that we've been waiting so long without reasonable explanation and without recourse (I can't even dispute the charge with my credit card anymore) sends an unfortunate message to the fans. I mean, if they were going to mail the books to Fabok, why not keep everyone else on schedule and mail the books to Canada afterwards? Why hold books that Fabok was never intended to sign? Long-story-short (I know, too late), I will continue to send books to CGC; that won't change. I just hope they read this and the countless comments the fans plaster all over every single social media post CGC makes reasonably asking for updates to this specific signing. Come on, folks. Throw us a bone. Nick ------------------------------------------------------------------------------------------ On Thursday, June 17, 2021, 05:16:14 PM EDT, CGC Submissions <submissions@cgccomics.com> wrote: Hello, Unfortunately, we cannot make any changes to submissions that you have already shipped to us. Regards, Dean A. Martin Customer Service Certified Guaranty Company p. 1-877-662-6642 Ext. 264| f. 941.360.2558 CGC, NGC, NCS, PMG and CCS are members of the Certified Collectibles Group This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. If you are the intended recipient, please be advised that the content of this message is subject to access, review and disclosure by the sender's Email System Administrator. From: NickSent: Thursday, June 17, 2021 5:12 PMTo: CGC Submissions <submissions@cgccomics.com>Subject: Re: CGC - CGC Signature Series Questions Dean, Unfortunately, I cannot be understanding in this case. Although I absolutely appreciate the complexities involved with coordinating a Canadian creator (Fabok) during an unscheduled lockdown, I cannot accept the same reasoning for books that have been in your care since November of last year and did not include Fabok. I paid for a service that you did not provide (without adequate explanation) so now I am asking for a different service that you clearly CAN provide. How do we proceed? Nick On Thursday, June 17, 2021, 05:05:19 PM EDT, CGC Submissions <submissions@cgccomics.com> wrote: Hello, Thank you for your email. Unfortunately, changes are no longer allowed on orders already submitted. I am sorry that we cannot accommodate your request. Due to the extremely high volume of submissions, it is no longer possible for us to divert valuable resources into locating and pulling orders already in house to make changes. Thank you for your understanding. Regards, Dean A. Martin Customer Service Certified Guaranty Company p. 1-877-662-6642 Ext. 264| f. 941.360.2558 CGC, NGC, NCS, PMG and CCS are members of the Certified Collectibles Group This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. If you are the intended recipient, please be advised that the content of this message is subject to access, review and disclosure by the sender's Email System Administrator. From: CGC <Service@CGCcomics.com>Sent: Thursday, June 17, 2021 4:58 PMTo: CGC Customer Service (US) <service@cgccomics.com>Subject: CGC - CGC Signature Series Questions Url: https://m.cgccomics.com:8601/contact/ Name: Nick Email Address: Message: Hello, I would like to request that the following two books be moved from the Johns & Co signings to Jim Lee: 1) Detective #1000 (CGC###) 2) Justice League #1 (CGC###) Considering how extensive these delays have been and how many additional signing opportunities (with these same creators) I've missed as a result of the delays, I don't think this is an unreasonable request. I am happy to create new submissions and email the PDFs to you. Thanks, Nick Link to comment Share on other sites More sharing options...
