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Possible poll- Do turnaround times include the delay in receiving? If not, shouldn't they?
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2 posts in this topic

Maybe the moderators can do a poll to find out what is best for consumers and customer awareness about the receiving process and charging of the cards before grading is complete (I know it has been stated multiple times it isn't charged until graded, but that does not seem to be the case consistently- can show previous purchase charged vs shipped if need be but another poll would demonstrate it amongst a larger sample size. Regardless, as it is, the current method seems neither accurate nor precise so what can we do to improve it.

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  • Administrator

No need for a poll. Our turnaround times (which are only estimates) were recently updated to include the delay in receiving. The estimated return time starts from the day the package is delivered to CGC. 

 

Paul

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