CGC scanned wrong card. Support not helping.
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5 posts in this topic

I sent in a 2020 "Special Delivery Pikachu" and the scan in their database is of a 1999 Pikachu.

https://www.cgccomics.com/certlookup/3773368001/

Here are the cards side by side and a screenshot showing the wrong scan: https://imgur.com/a/SLIzmmr

I have been emailing back and forth with support. It took a few emails for them to even understand the issue, and they kept asking for more pictures of the cards as if that had anything to do with it.

Support said:

Quote

I'm just not seeing what you're seeing

 

I think they finally understood when I said:

Quote

I don't know how to make the issue any more clear. Here are the pics of both cards, but the issue is on your website, not with the cards. Issue on this page: https://www.cgccomics.com/certlookup/3773368001/

Can't you see the Card Name and Cert # on the "certlookup" page do not match the scans on the same page? Seems like someone put in the wrong image for the database entry, or scanned the wrong slab. Maybe you want to get someone else to look at it.

 

They told me they would fix it ASAP on June 16. I followed up a couple weeks later and got no response.

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The squeaky wheel gets greased...I'm guessing CGC is a pretty chaotic company to be working for these days, especially customer support. Call them again, it's all you can do. They seem to have a lot of website issues.

 

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19 hours ago, LuckyMouse said:

The squeaky wheel gets greased...I'm guessing CGC is a pretty chaotic company to be working for these days, especially customer support. Call them again, it's all you can do. They seem to have a lot of website issues.

 

Couldn’t agree more with this. You’re probably gonna have to call a few times if you want the issue to be fixed 

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