ethomas Posted July 15, 2021 Share Posted July 15, 2021 I sent in a 2020 "Special Delivery Pikachu" and the scan in their database is of a 1999 Pikachu.https://www.cgccomics.com/certlookup/3773368001/ Here are the cards side by side and a screenshot showing the wrong scan: https://imgur.com/a/SLIzmmr I have been emailing back and forth with support. It took a few emails for them to even understand the issue, and they kept asking for more pictures of the cards as if that had anything to do with it. Support said: Quote I'm just not seeing what you're seeing I think they finally understood when I said: Quote I don't know how to make the issue any more clear. Here are the pics of both cards, but the issue is on your website, not with the cards. Issue on this page: https://www.cgccomics.com/certlookup/3773368001/ Can't you see the Card Name and Cert # on the "certlookup" page do not match the scans on the same page? Seems like someone put in the wrong image for the database entry, or scanned the wrong slab. Maybe you want to get someone else to look at it. They told me they would fix it ASAP on June 16. I followed up a couple weeks later and got no response. Link to comment Share on other sites More sharing options...
LuckyMouse Posted July 15, 2021 Share Posted July 15, 2021 The squeaky wheel gets greased...I'm guessing CGC is a pretty chaotic company to be working for these days, especially customer support. Call them again, it's all you can do. They seem to have a lot of website issues. Link to comment Share on other sites More sharing options...
Iacovan16 Posted July 16, 2021 Share Posted July 16, 2021 19 hours ago, LuckyMouse said: The squeaky wheel gets greased...I'm guessing CGC is a pretty chaotic company to be working for these days, especially customer support. Call them again, it's all you can do. They seem to have a lot of website issues. Couldn’t agree more with this. You’re probably gonna have to call a few times if you want the issue to be fixed Link to comment Share on other sites More sharing options...
Holku Posted July 17, 2021 Share Posted July 17, 2021 I think they are messing with you and they are really enjoying it. LuckyMouse 1 Link to comment Share on other sites More sharing options...
ethomas Posted August 15, 2021 Author Share Posted August 15, 2021 Bump. Still not fixed. I don't want to call and waste time explaining something like this over the phone like a boomer. Sending links and screenshots is more efficient. Link to comment Share on other sites More sharing options...
