Is there a special way to get the accounting team to reply that I am missing? 0

[Nathan Robins]

Hi,

Trying to get an answer on an issue on my account statement, Emailing Accounting direct doesn't get a response. Emailing Customer service and getting them to message accounting doesn't get a response. Thought I'd try this way.

May 20th -

You sent me an account statement

I replied highlighting two issues

Immediate response by Jose to fix issue one

I email Jose and accounting back about fixing issue 2 - No response

June 1st

I email Jose and Accounting asking for an update on issue 2 - no response

June 21st

I email Customer service asking for an update as accounting aren't replying

June 23rd 

Justin emails be back saying he has passed my query onto the accounting team

July 13th -

Chased customer service and accounting again - Email from Justin saying he has CC'd in account to reply - again no response 

July 23rd 

I email accounting and customer service for an update as i still have heard nothing since May 20th - another response saying account cc'd in - again no response. 

 

Issue on statement is order 3824668 has a fee for sub-grades applied when i submitted it without sub-grades. I have provided photos of the packing slip and confirmation email showing this. 

Can i please get an updated account showing i will not get charged for sub-grades. 

 

 

 

[Habby2324]

On 7/29/2021 at 5:51 AM, Nathan Robins said:

Hi,

Trying to get an answer on an issue on my account statement, Emailing Accounting direct doesn't get a response. Emailing Customer service and getting them to message accounting doesn't get a response. Thought I'd try this way.

May 20th -

You sent me an account statement

I replied highlighting two issues

Immediate response by Jose to fix issue one

I email Jose and accounting back about fixing issue 2 - No response

June 1st

I email Jose and Accounting asking for an update on issue 2 - no response

June 21st

I email Customer service asking for an update as accounting aren't replying

June 23rd 

Justin emails be back saying he has passed my query onto the accounting team

July 13th -

Chased customer service and accounting again - Email from Justin saying he has CC'd in account to reply - again no response 

July 23rd 

I email accounting and customer service for an update as i still have heard nothing since May 20th - another response saying account cc'd in - again no response. 

 

Issue on statement is order 3824668 has a fee for sub-grades applied when i submitted it without sub-grades. I have provided photos of the packing slip and confirmation email showing this. 

Can i please get an updated account showing i will not get charged for sub-grades. 

 

 

 

Hi Nathan,

I am terribly sorry that there have been so many issues with getting a response from our accounting team. I have sent a message to Jose directly to see if I can get this escalated. Please email me directly if you do not hear back today. ashley@cgccomics.com

I will make sure this is handled.

Again, so sorry for this.

Ashley