ZNDavis Posted September 15, 2021 Share Posted September 15, 2021 https://www.cgccomics.com/certlookup/3811907001/ I'm kind of exhausted by the (recurrent) waiting game trying to clarify this. Wondering if anyone else has had the same experience and managed to work it out. Got this card graded in March, standard service, received it back with the pictured subgrades (label states O/C subgrade for centering, which I agree is accurate). However, as linked above, the certification verification page lists the subgrade as 8.0. This has made it difficult to sell the card to collectors, as they understandably are hesitant to buy something with this kind of mismatch which could imply tampering or other falsification. I know customer service has to be swamped, but I'm still not sure they understand the question... Exchange 1: July 8th: "I am checking with our graders now on that. I'm not sure which one was the error, but I will get back to you as soon as I have more information." August 12th: "Yes, it looks like they did fix that, so it is now coming up properly on the certification lookup screen." (they did not fix that -- literally nothing changed -- pointed that out in the email) August 13th: "I'm sorry, I thought it was the other way around and that it showed the O/C on the website. Go ahead and send that card back and we can get it fixed for you." Sent the card in, wait some more. Exchange 2: August 25th: "The Receiving Department has asked me to contact you regarding your submission returned as a Mechanical Error. O/C stands for off center meaning the card was drastically off centered and as to not bring down the total grade of the card down the official subgrade becomes an 8.5 but, on the label, it says O/C to reflect that it is outside the norm. Your card will return to you with the same label. Please let me know if you have any further questions, thank you!" My reply: "Will the card's registration on the website be updated to reflect this? Potential buyers were just getting kind of skittish about buying when the website's subgrade doesn't match what is on the label." "Thank you for your response. I have forwarded your question back to the Graders for clarification. When I receive an answer, I will let you know, thank you!" Then nothing to date. I hate to be this annoying of a customer, and I know errors like this are probably within the reasonable margin for a grader this big, but at this point it feels like I'm beating my head against a wall. Anyone seen this? Link to comment Share on other sites More sharing options...
HomeGrownPoke1 Posted September 15, 2021 Share Posted September 15, 2021 Just sounds like people need to understand how CGC grade cards is all. Lowest grade centering can get is an 8 which is usually a O/C grade. Link to comment Share on other sites More sharing options...
LuckyMouse Posted September 16, 2021 Share Posted September 16, 2021 All cards with the OC centering have an 8 on the certification verification page. A couple of Cert # from eBay for comparison: 3737831002 3753656038 Scrum 1 Link to comment Share on other sites More sharing options...
ZNDavis Posted September 16, 2021 Author Share Posted September 16, 2021 Thanks for the replies. I'm a little puzzled why they wouldn't just say that when I asked...anywhere they state this officially? Link to comment Share on other sites More sharing options...
Ron Churches Posted September 17, 2021 Share Posted September 17, 2021 On 9/16/2021 at 1:58 PM, ZNDavis said: Thanks for the replies. I'm a little puzzled why they wouldn't just say that when I asked...anywhere they state this officially? Front line cust service workers aren't clued into edge cases like these, that's all. They were doing their best, I'm sure, but you just got a rough draw on general knowledge. I don't mean that as an excuse, as this is easy to train, but that's what happened. ZNDavis 1 Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted September 17, 2021 Administrator Share Posted September 17, 2021 We are working on an update to the website to make sure it displays as O/C. Thank you, Link to comment Share on other sites More sharing options...
