Walkthrough Received 10/4/21 But Still Not Entered Into System 0

[FrankTheTank92]

Hi CGC,

My most recent shipment was received on Monday 10/4/21, however it has not yet been entered into the system.

I understand the estimated turnaround time is (13) business days, but I thought that Walkthrough boxes were opened immediately.  (I did clearly mark "WK" on all sides of the box. 

Thank You!

[Jennifer F.]

Good morning,

Please contact our customer service department with your tracking number and the order number and we can check to see where the package is and if it has been delivered to our receiving room yet or not. If it got missed being pulled out by our warehouse team, we can have them locate the package ASAP.   You can reach customer service at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

[FrankTheTank92]

Thanks Jennifer I will contact them. 

[FrankTheTank92]

On 10/12/2021 at 6:12 AM, Jennifer F. said:

Good morning,

Please contact our customer service department with your tracking number and the order number and we can check to see where the package is and if it has been delivered to our receiving room yet or not. If it got missed being pulled out by our warehouse team, we can have them locate the package ASAP.   You can reach customer service at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

Jennifer,

After speaking with a customer service rep this morning, they are contacting the warehouse team to grab the package as it seems to have been missed. I didn't really receive a clear answer as to what happened, however they do acknowledge that it was received on 10/4/21.

Thank You

[FrankTheTank92]

On 10/12/2021 at 2:09 PM, FrankTheTank92 said:

Jennifer,

After speaking with a customer service rep this morning, they are contacting the warehouse team to grab the package as it seems to have been missed. I didn't really receive a clear answer as to what happened, however they do acknowledge that it was received on 10/4/21.

Thank You

Newest update, the box was sent to Signature Series receiving team instead of the regular team...they are tracking down the box as of yesterday. As of tomorrow they will have a 4 business day turnaround to get my Walkthrough graded. 

[FrankTheTank92]

On 10/12/2021 at 6:12 AM, Jennifer F. said:

Good morning,

Please contact our customer service department with your tracking number and the order number and we can check to see where the package is and if it has been delivered to our receiving room yet or not. If it got missed being pulled out by our warehouse team, we can have them locate the package ASAP.   You can reach customer service at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!

I just called customer service again and spoke to a less than friendly individual. 

What I am most upset by is the lack of urgency...supposedly emails have been sent to the Signature Series team to get my package and take it to the standard receiving team.

Every time I contact customer service there is no update/they can't see anything, they cant even tell me they received an email confirmation back.

[FrankTheTank92]

@Jennifer F. Hi Jennifer, just following up to see if there is any update. Thank You

[Jennifer F.]

Good morning,

I don't have the specific details of your order.  If you can provide your tracking number and the order number, I check into it further for you.

Thanks!

[FrankTheTank92]

On 10/20/2021 at 5:58 AM, Jennifer F. said:

Good morning,

I don't have the specific details of your order.  If you can provide your tracking number and the order number, I check into it further for you.

Thanks!

Tracking # RF214677724US

Order # CGC3957627770

@Jennifer F.

Edited October 20, 2021 by FrankTheTank92

[FrankTheTank92]

@CGC Comics @Jennifer F.

This is the craziest experience I have had with CGC.

Just got off the phone with customer service and was told (probably the right information). 

My package was not accidentally given to Signature Series...Signature Series team is now doing walkthrough and express submissions as they are not as busy. (I was told this by a customer service rep who seems like they knew what they were talking about.)

My package got delivered 10/4/21 and as of today 10/20/21 has been at CGC for (13) business days which was the turnaround time when received. (Funny thing is that now Walkthrough is 12 business days.)

My box has not been opened or entered into the system. The customer service rep stated that there is a LIST of people just like me who's Walkthrough and Express boxes have yet to be opened. 

So I guess the turnaround isn't 12-13 days, huh? 

[FrankTheTank92]

In conclusion my package has not been entered into the system with a received date of 10/21/21.