Mislabeled Sentry #1 1 1

[Jemin]

I sent in Sentry #1 from the 2000 mini series.  I mistakenly labeled it as the 2005 series when I submitted it and now that is the information on the slab.  Are the books not verified when they arrive?  How can I get this fixed?

[Jennifer F.]

Good morning,

Thank you for your message.  When an order first comes in, we enter the information into our system based on what you listed on your order.  Once it goes to the graders and they review the book, they can then make any corrections to the information if something was listed incorrectly.  Is the book you have already encapsulated?  If so, you can contact our customer service department to have that sent back for a correction.  You can reach us at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

[GreatThingsforCheap]

Are the graders just not bothering to verify information? 

Edited January 11, 2022 by GreatThingsforCheap
Unnecessary commentary.

[Jemin]

On 1/4/2022 at 7:54 AM, Jennifer F. said:

Good morning,

Thank you for your message.  When an order first comes in, we enter the information into our system based on what you listed on your order.  Once it goes to the graders and they review the book, they can then make any corrections to the information if something was listed incorrectly.  Is the book you have already encapsulated?  If so, you can contact our customer service department to have that sent back for a correction.  You can reach us at 877-662-6642 or by email at submissions@cgccomics.com.

Thank you!

Yes it has been encapsulated.  I'll send an email.  Thanks for the info.