Am I Cursed or Is Everyone Having Severe, Severe Problems with CGC?
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45 posts in this topic

I just received a batch back of 80 books I submitted in June.  Almost all of them have fresh new damage in the corner; like a box was dropped!

My last batch of 35 or so came back with all new damage in a different corner several months ago.  After I resubmitted these to be pressed and regraded CGC at their cost they managed to forget to do about half the books.  Still waiting on books I submitted originally back in March. 

I submitted through my LCS owner.  He has had this happen with several batches of his books besides my own.

Is this all they do at CGC?  Destroy books and then just ignore when they come back? 

Is it really the fault of my LCS owner?  

I just can't believe this is (or was)  the most trusted  name in the business!

Waiting six months to get books back and finding them destroyed and worthless?

If anyone cares to read my story just dig up my old threads. 

Uggghhhhhhhh!!!! 

.

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something is happening there-the damage is always the same-a crushed corner.

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Maybe the LCS does not know how to pack safely.  If all have similar damage, and appear to be graded while damaged, maybe they arrived that way.  CGC is supposed to refuse boxes that look damaged, but some damage can reach books and not look apparent on the surface of the box. 

So they accept it. Possibly the intake person doesn't have the experience to conclude that the pile is damaged, likely wouldn't have been sent in with bent corners, all coincidentally in the same place.  That is the point at which something should halt in the system, an email with photos sent to the submitter.

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On 1/17/2022 at 6:44 PM, kav said:

something is happening there-the damage is always the same-a crushed corner.

Yup  every story I've heard of others it has always been a crushed corner.

It's so hard to believe because my second damaged package happened three months after my first.  How is it possible they cannot have become aware of this problem and fixed the issue during this time??  It just goes on and on...and they keep promoting CGC as this great company????

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On 1/17/2022 at 6:56 PM, Tafkap said:

Yup  every story I've heard of others it has always been a crushed corner.

It's so hard to believe because my second damaged package happened three months after my first.  How is it possible they cannot have become aware of this problem and fixed the issue during this time??  It just goes on and on...and they keep promoting CGC as this great company????

I would think it would be simple to fix.  the same thing happening over and over.  should be easy to nail down.  (shrug)

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On 1/17/2022 at 6:56 PM, Lightning55 said:

Maybe the LCS does not know how to pack safely.  If all have similar damage, and appear to be graded while damaged, maybe they arrived that way.  CGC is supposed to refuse boxes that look damaged, but some damage can reach books and not look apparent on the surface of the box. 

So they accept it. Possibly the intake person doesn't have the experience to conclude that the pile is damaged, likely wouldn't have been sent in with bent corners, all coincidentally in the same place.  That is the point at which something should halt in the system, an email with photos sent to the submitter.

It's certainly possible it's the fault of the LCS owner. BUT...this issue is happening with other people's books also so I'm thinking it's something with CGC. .  

Edited by Tafkap
typo
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You'll only hear about the problems, like you are having, not the ones that fly through just fine.  I just got 400 back this past month with no significant issues. 

How many thousands per month are going out the CGC door?  Could be a thousand a day, who knows, maybe more.  If a few dealers are shipping in poorly, the damages will be concentrated to their submitters, not widespread. 

If there were complaints of 1000 problems a month, that might only represent 3%.  Still too much, but if your comics are damaged pre-grading, not sure it's on CGC.  I see some complaints, but a drop in the ocean of total comics graded.  If it's YOUR stuff, that's all that seems to matter, but they have more than 1 customer.

If the cases come to you cracked, chipped, scratched, etc., that's on CGC.  If your books are graded 9.6-9.8 and have damaged corners, that came after grading and is either on CGC or the carrier.

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On 1/17/2022 at 7:12 PM, Lightning55 said:

You'll only hear about the problems, like you are having, not the ones that fly through just fine.  I just got 400 back this past month with no significant issues. 

How many thousands per month are going out the CGC door?  Could be a thousand a day, who knows, maybe more.  If a few dealers are shipping in poorly, the damages will be concentrated to their submitters, not widespread. 

If there were complaints of 1000 problems a month, that might only represent 3%.  Still too much, but if your comics are damaged pre-grading, not sure it's on CGC.  I see some complaints, but a drop in the ocean of total comics graded.  If it's YOUR stuff, that's all that seems to matter, but they have more than 1 customer.

If the cases come to you cracked, chipped, scratched, etc., that's on CGC.  If your books are graded 9.6-9.8 and have damaged corners, that came after grading and is either on CGC or the carrier.

this would be valid if the distribution of damage was random.  all or many or most books in a single submission having the same damage points to a specific cause, maybe a specific employee.  

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On 1/17/2022 at 7:30 PM, ThothAmon said:

Pictures?

or it didnt happen?

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On 1/17/2022 at 8:08 PM, Tafkap said:

I just received a batch back of 80 books I submitted in June.  Almost all of them have fresh new damage in the corner; like a box was dropped!

My last batch of 35 or so came back with all new damage in a different corner several months ago.  After I resubmitted these to be pressed and regraded CGC at their cost they managed to forget to do about half the books.  Still waiting on books I submitted originally back in March. 

I submitted through my LCS owner.  He has had this happen with several batches of his books besides my own.

Is this all they do at CGC?  Destroy books and then just ignore when they come back? 

Is it really the fault of my LCS owner?  

I just can't believe this is (or was)  the most trusted  name in the business!

Waiting six months to get books back and finding them destroyed and worthless?

If anyone cares to read my story just dig up my old threads. 

Uggghhhhhhhh!!!! 

.

What did you use the delivery service?  USPS, UPS or FedEx?

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We need a link to the last thread, if it has pictures and the results of this lot are similar. 

If you have crumpled corners and proportionately low grades, that's due to arriving that way.  If crumpled corners and conflicting high grades, happened after grading and could be a CGC employee during encapsulation, or damage in return shipment.

Were any of these comics pressed at CCS?

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On 1/17/2022 at 10:00 PM, Lightning55 said:

If you have crumpled corners and proportionately low grades, that's due to arriving that way.

That's not necessarily correct. 

If the books arrive to CGC in good condition, they can still get damaged there prior to arriving in the hands of a grader.

 

Edited by Domo Arigato
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On 1/17/2022 at 7:50 PM, JollyComics said:

Sissy pervert.

I'm not the one with the pirate booty fetish.

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On 1/17/2022 at 11:37 PM, Domo Arigato said:

That's not necessarily correct. 

If the books arrive to CGC in good condition, they can still get damaged there prior to arriving in the hands of a grader.

 

Very true, but you would never know which it was.  And CGC is not going to blurt out "yeah, we did that".  They can always say the comics arrived that way. 

Supposedly the opening of the boxes is videoed, but will there be enough detail to see that a bunch in a stack were dinged?

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On 1/17/2022 at 10:02 PM, Lightning55 said:

Very true, but you would never know which it was.  And CGC is not going to blurt out "yeah, we did that".  They can always say the comics arrived that way. 

Supposedly the opening of the boxes is videoed, but will there be enough detail to see that a bunch in a stack were dinged?

except for the cases of 9.8s with the bent corners.  Or even 9.6s or 9.4s.

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On 1/18/2022 at 1:02 AM, Lightning55 said:

Very true, but you would never know which it was.  And CGC is not going to blurt out "yeah, we did that".  They can always say the comics arrived that way. 

Supposedly the opening of the boxes is videoed, but will there be enough detail to see that a bunch in a stack were dinged?

On 1/18/2022 at 1:18 AM, kav said:

except for the cases of 9.8s with the bent corners.  Or even 9.6s or 9.4s.

Yes, if you have high grade and bent corners something went wrong after grading.  Boils down to CGC at encapsulation or during QC, or the carrier.  If bent with low grades, it may have come in damaged.  I don't know which happened here, no photos.

I had a couple of 9.8 comics with bent corners 2 years ago, and CGC helped me out.  Even then, it was very frustrating and time consuming.  I don't know what you do if you are getting mass quantities like that, and in multiple orders.

If it's in shipment, and it's sent in their large case that holds 25, I can see the potential for shaken comic syndrome.  Those cardboard waffle inserts are terrible.  They are NOT a cushioning material.  If the box gets hit at 100 psi, those panels are going to transfer all 100 psi right to the slab.  No give at all.  If you take one of those and put it on the floor, you can stand on it without it crumpling.  The padding material is supposed to give, to absorb the shock, not transfer it pound for pound to the contents.  They are probably creating their own problem.  Shipping 101, and Physics 101.

Edited by Lightning55
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