Sassums Posted February 9, 2022 Share Posted February 9, 2022 I am curious if this is something I can send back to have it redone. The slab itself has a smudge on the inside that I am unable to clean off. Out of the 300 cards I have sent in to have graded this is the first one I've encountered with an issue. JohnBurke 1 Link to comment Share on other sites More sharing options...
Sassums Posted February 9, 2022 Author Share Posted February 9, 2022 Just found two more with the same issues.... JohnBurke 1 Link to comment Share on other sites More sharing options...
HomeGrownPoke1 Posted February 9, 2022 Share Posted February 9, 2022 Those look like scuff marks from the cheap packaging they use for shipping that people been dealing with. I would send them a email with pictures and see what they say. JohnBurke 1 Link to comment Share on other sites More sharing options...
kreativemente Posted February 12, 2022 Share Posted February 12, 2022 Yeah you can send them back as Mechanical Errors on the Submission Form Link to comment Share on other sites More sharing options...
Mittens Posted February 15, 2022 Share Posted February 15, 2022 I got worse than that I got metal upc cards that slide around horribly Link to comment Share on other sites More sharing options...
Tango_542 Posted February 17, 2022 Share Posted February 17, 2022 On 2/14/2022 at 10:36 PM, Mittens said: I got worse than that I got metal upc cards that slide around horribly Same... are they fixing this? Or are we just SOL cause they're the only ones grading them for less than $300/each if at all (price is an exaggeration) Link to comment Share on other sites More sharing options...
JohnBurke Posted February 17, 2022 Share Posted February 17, 2022 If it is indeed an outside scuff, that happens often in bulk orders especially I've seen. I don't think it would qualify as mechanical error, as they can be rubbed out by using Plast-X. There are videos online of people cleaning scuffs / scratches from slabs that way Link to comment Share on other sites More sharing options...
HomeGrownPoke1 Posted February 17, 2022 Share Posted February 17, 2022 On 2/17/2022 at 11:52 AM, JohnBurke said: If it is indeed an outside scuff, that happens often in bulk orders especially I've seen. I don't think it would qualify as mechanical error, as they can be rubbed out by using Plast-X. There are videos online of people cleaning scuffs / scratches from slabs that way If that's the case then CGC can buy and use the Plast-X stuff themselves. There is no way I'd try to fix something like that from CGC crappy shipping cardboard junk after spending hundreds of dollars. SamuelD and JohnBurke 2 Link to comment Share on other sites More sharing options...
JohnBurke Posted February 18, 2022 Share Posted February 18, 2022 (edited) On 2/17/2022 at 12:51 PM, HomeGrownPoke1 said: If that's the case then CGC can buy and use the Plast-X stuff themselves. There is no way I'd try to fix something like that from CGC crappy shipping cardboard junk after spending hundreds of dollars. @PaulS. What do you think of this? You posted in this topic long ago to buy plast-x ourselves and rub out the slab scuffs. Well, we are still getting scuffs after all this time. This is a widespread issue and I can’t be sending dozens back per order as mechanical errors Edited February 18, 2022 by JohnBurke SamuelD 1 Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted February 18, 2022 Administrator Share Posted February 18, 2022 I do not believe this to be a widespread issue. It might still happen when the boxes are heavily mishandled by the shipping carriers, but otherwise, we have seen complaints about this drop 99% since moving to the new, white inserts. As always, you can reach out to customer service with any complaints and they can assist. Thank you, Paul Link to comment Share on other sites More sharing options...
JohnBurke Posted February 19, 2022 Share Posted February 19, 2022 (edited) On 2/18/2022 at 8:51 AM, PaulS. said: I do not believe this to be a widespread issue. It might still happen when the boxes are heavily mishandled by the shipping carriers, but otherwise, we have seen complaints about this drop 99% since moving to the new, white inserts. As always, you can reach out to customer service with any complaints and they can assist. Thank you, Paul @PaulS. So do you include people who used plast-x and didn’t report it, in that data? Just wondering because my bulk shipment of 50 last month had the new white inserts. And yet 18 of them have scuffs, some very heavy. For the record I love cgc and your sister companies. But I’m just posting this as I believe it should be publicly known. And the OP had same issue with multiple slabs so, yes it may very well be more widespread than you think still Edited February 19, 2022 by JohnBurke steveinthecity 1 Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted February 21, 2022 Administrator Share Posted February 21, 2022 On 2/18/2022 at 9:07 PM, JohnBurke said: @PaulS. So do you include people who used plast-x and didn’t report it, in that data? Just wondering because my bulk shipment of 50 last month had the new white inserts. And yet 18 of them have scuffs, some very heavy. For the record I love cgc and your sister companies. But I’m just posting this as I believe it should be publicly known. And the OP had same issue with multiple slabs so, yes it may very well be more widespread than you think still No, if people do not tell us there's an issue, then of course we do not record that. If you have holders with major damage, then the shipment was clearly mishandled. You should contact customer service at service@cgccards.com and they will help you out. Thank you, Paul Link to comment Share on other sites More sharing options...
