RoLaren Posted August 13, 2022 Share Posted August 13, 2022 @CGC Mike I have a slab that was badly damaged in transit when it was shipped to me. There is a crack up the middle and the bottom right corner is busted. However, the card itself appears to have suffered no damage (thankfully). I am hopeful that the CGC holder prevented any damage from being done to the card. Will CGC re-holder a card that is in a damaged but still intact slab or should I submit it for grading via the normal process? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted August 13, 2022 Administrator Share Posted August 13, 2022 Hello We will reholder the card. The grade should not change unless it was damaged. You would select the reholder option to submit it. Mike Link to comment Share on other sites More sharing options...
RoLaren Posted August 14, 2022 Author Share Posted August 14, 2022 Thanks Mike, will do. Link to comment Share on other sites More sharing options...
RoLaren Posted October 13, 2022 Author Share Posted October 13, 2022 @CGC Mike Hey Mike, I submitted the card mentioned in my OP for re-holdering and still haven't received a resolution on it. It was received by CGC on 8/18 and the submission # is 4113179. It has been 8 weeks now. I have exchanged emails multiple times with customer service (Matthew and Kailee), and Matthew told me over a month ago that the slab was moved from re-holdering to "mechanical error," and I told him that I had spoken to you here and that you had advised me to submit it under re-holdering. He said that because it was moved to mechanical error, it could take much longer to be processed. Would you mind checking on this submission for me? It's been a very drawn out, sort of frustrating experience. I would really appreciate it. Thanks, Brad Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted October 14, 2022 Administrator Share Posted October 14, 2022 On 10/13/2022 at 6:39 PM, RoLaren said: @CGC Mike Hey Mike, I submitted the card mentioned in my OP for re-holdering and still haven't received a resolution on it. It was received by CGC on 8/18 and the submission # is 4113179. It has been 8 weeks now. I have exchanged emails multiple times with customer service (Matthew and Kailee), and Matthew told me over a month ago that the slab was moved from re-holdering to "mechanical error," and I told him that I had spoken to you here and that you had advised me to submit it under re-holdering. He said that because it was moved to mechanical error, it could take much longer to be processed. Would you mind checking on this submission for me? It's been a very drawn out, sort of frustrating experience. I would really appreciate it. Thanks, Brad I will look into this. Link to comment Share on other sites More sharing options...
RoLaren Posted October 14, 2022 Author Share Posted October 14, 2022 (edited) On 10/13/2022 at 8:56 PM, CGC Mike said: I will look into this. Thanks @CGC Mike! The status changed today to "shipped" with a ship date of 10/17. However there's no grade assigned to the cert number anymore. The Cert # is 4113179001. https://www.cgccards.com/certlookup/4113179001/ What does that mean? Thanks, Brad Edited October 14, 2022 by RoLaren Link to comment Share on other sites More sharing options...
RoLaren Posted October 17, 2022 Author Share Posted October 17, 2022 @CGC Mike Mike, were you able to find out anything about this? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted October 18, 2022 Administrator Share Posted October 18, 2022 On 10/17/2022 at 3:39 PM, RoLaren said: @CGC Mike Mike, were you able to find out anything about this? Hi I checked the back and forth e-mails, and this is out of my hands. Kailee sent you a message, and it appears that is your only option. If you did not receive this message, send me a PM. BTW, Customer service will be handling most all of the customers concerns or questions going forward. Mike Link to comment Share on other sites More sharing options...
RoLaren Posted October 18, 2022 Author Share Posted October 18, 2022 On 10/17/2022 at 8:56 PM, CGC Mike said: Hi I checked the back and forth e-mails, and this is out of my hands. Kailee sent you a message, and it appears that is your only option. If you did not receive this message, send me a PM. BTW, Customer service will be handling most all of the customers concerns or questions going forward. Mike @CGC Mike Okay, I PMd you, because I didn't get an email from her. That's too bad, because you are much more informative and helpful than customer service. And you're quicker to reply. Link to comment Share on other sites More sharing options...
