Video game status and tracking
1 1

38 posts in this topic

So, the day CGC announced they were accepting video games, I shipped in a box of games.  They were delivered October 18th.  More than a week later, when I check completed orders, it shows order confirmation with order #, and shows 'Next Step: Prepare & Send'.  As someone who has been sending cards and comics to CGC for years, I am familiar with how those are run, with statuses like received for grading, scheduled for grading, grading, encapsulation, imaging, grading/qc, and shipped.  I'm interested to see when the status for the games I shipped change and are updated, as well as how that is displayed on the site.  With current turnaround at 30 days, I expect this to happen quickly and soon.  I'm also curious to see if like the cards, they have online images of the graded games, and like the comics if there will be a QR code to view grader notes.  Also with the cards, if the card is perfect, subgrades are provided by CGC too. This is everyone's first rodeo with CGC on games, so there will be a lot of learning to do.  I'm far from impatient, as someone who has several orders in Economy grading for comics, where turnaround is over a full year.  I'm observing the process to see how the statuses are tracked online, and when I get my submission back, it will determine whether I submit games in the future.

Has anyonr else submitted games and seen a status update online?

 

Link to comment
Share on other sites

On 10/27/2022 at 10:03 AM, CMatthews said:

Hello! We are currently working on this feature of the website and hope to have it up and running soon. We apologize for the inconvenience it may cause. 

Thanks Matt!  It's not really an inconvenience.  I'm sure we are all excited to see how this grows and updates and will watch closely.  Ultimately I still expect my games back well before Christmas with the 30 business day turnaround, so it's not critical to be able to observe the status changes as they go through the process.  

Link to comment
Share on other sites

I'm very excited to see a status update on my order any day now!!

It's been 30 business days since CGCs system showed they received my games, and thankfully the turnaround time has stayed at 30 the whole time, so I'll be happy to share what I see with everyone on any status changes, from "Your package has been delivered and is securely stored in our facility."

Edited by Holku
Link to comment
Share on other sites

On 11/30/2022 at 3:39 PM, WorldFury85 said:

They received my two games on Oct 21st, so I'm hoping for an update soon also.  I'll be looking out to see when you post next. :)

I check about five times a day, so knowing CGC, I'll notice myself far before they send me any update. :)

Link to comment
Share on other sites

  • Administrator

 Unfortunately, we ran into a few delays in the procurement of some shipping supplies which has caused a delay.  As soon as we can begin shipping again, this will be moved through the system. We are planning on receiving the needed part in the next few days so this should be on its way back to you shortly. Thank you for your patience. You will receive an email once this has shipped. Once again, I am sorry for the delay. If you have any other questions, feel free to let me know. 

Link to comment
Share on other sites

On 12/8/2022 at 9:29 AM, CMatthews said:

 Unfortunately, we ran into a few delays in the procurement of some shipping supplies which has caused a delay.  As soon as we can begin shipping again, this will be moved through the system. We are planning on receiving the needed part in the next few days so this should be on its way back to you shortly. Thank you for your patience. You will receive an email once this has shipped. Once again, I am sorry for the delay. If you have any other questions, feel free to let me know. 

Thank you for the update! 👍

Link to comment
Share on other sites

I'm curious if it's the cardboard, bubble wrap or tape shipping supply that was difficult to procure...

I just saw the video Slab Skillz posted, saying his turnaround for 6 games was 3 weeks and he just got them back.  His video of prepping to send them in on YT was a month ago, which tracks.  Even though all of the TATs have always been 30 days, I'm guessing he must have submitted in a more expensive tier that got prioritized.  It's been almost 8 weeks that CGC has had my submission of 6 games.

The good news is that if it's just a shipping component causing the delay, they can still grade, do QC, and encapsulate, and they can sit in shipping as the last step until that's ready.

Edited by Holku
Link to comment
Share on other sites

On 12/10/2022 at 11:34 PM, Holku said:

I'm curious if it's the cardboard, bubble wrap or tape shipping supply that was difficult to procure...

I just saw the video Slab Skillz posted, saying his turnaround for 6 games was 3 weeks and he just got them back.  His video of prepping to send them in on YT was a month ago, which tracks.  Even though all of the TATs have always been 30 days, I'm guessing he must have submitted in a more expensive tier that got prioritized.  It's been almost 8 weeks that CGC has had my submission of 6 games.

The good news is that if it's just a shipping component causing the delay, they can still grade, do QC, and encapsulate, and they can sit in shipping as the last step until that's ready.

IDK, I finally messaged them last Thursday and they came back saying that my games were just now being encapsulated. They received them Oct 21st.

Link to comment
Share on other sites

On 12/11/2022 at 1:24 PM, WorldFury85 said:

IDK, I finally messaged them last Thursday and they came back saying that my games were just now being encapsulated. They received them Oct 21st.

Thursday would have been 33 business days for you since received.  I wonder if they are counting the 'received date' for the start of the 30 days, or if they sit in receiving for 2 weeks before the clock starts.  Without an ability to be able to see any status changes online, we couldn't begin to make estimates unless more people noted here when their games were received by CGC and received from CGC.  And then, they would have to note which tier their games were, so we could determine if more expensive tiers are being prioritized. 

Link to comment
Share on other sites

On 12/11/2022 at 3:25 PM, Holku said:

Thursday would have been 33 business days for you since received.  I wonder if they are counting the 'received date' for the start of the 30 days, or if they sit in receiving for 2 weeks before the clock starts.  Without an ability to be able to see any status changes online, we couldn't begin to make estimates unless more people noted here when their games were received by CGC and received from CGC.  And then, they would have to note which tier their games were, so we could determine if more expensive tiers are being prioritized. 

Regardless, if they have logistical problems right now, you can't trust the 30-day estimate.  I'm personally not in a 'hurry' to get mine back, but it's a little weird if someone sent theirs in weeks after you did and they got theirs back already.

Link to comment
Share on other sites

On 12/11/2022 at 2:36 PM, Holku said:

Regardless, if they have logistical problems right now, you can't trust the 30-day estimate.  I'm personally not in a 'hurry' to get mine back, but it's a little weird if someone sent theirs in weeks after you did and they got theirs back already.

Yeah, I'm a little disappointed. Was just emailed back that now it's going to be an additional 2 weeks before I see my games. I honestly don't think it should be the customers responsibility to check up on an order if it's delayed. I'll be lucky if I see my games before the new year IMO. I highly doubt the 2 week time frame I was given will be accurate. 

Link to comment
Share on other sites

On 12/12/2022 at 10:44 AM, WorldFury85 said:

Yeah, I'm a little disappointed. Was just emailed back that now it's going to be an additional 2 weeks before I see my games. I honestly don't think it should be the customers responsibility to check up on an order if it's delayed. I'll be lucky if I see my games before the new year IMO. I highly doubt the 2 week time frame I was given will be accurate. 

I guess you can look at the positive.  At least they communicated it would be another two weeks.  Mine are at 40 days, and I didn't get an email.   Lol

This is all new for them, and they're trying.

 

Link to comment
Share on other sites

On 12/12/2022 at 10:44 AM, WorldFury85 said:

Yeah, I'm a little disappointed. Was just emailed back that now it's going to be an additional 2 weeks before I see my games. I honestly don't think it should be the customers responsibility to check up on an order if it's delayed. I'll be lucky if I see my games before the new year IMO. I highly doubt the 2 week time frame I was given will be accurate. 

To your point about them doing this a long time, they have been grading comics for decades, and I have 2 submissions in currently, one from March and one from June.  On the other hand, they have been grading cards for a little over 2 years and I sent in a BULK order 2 weeks ago and it is already in Grading/QC, and I have little doubt I will see it before Christmas.  Both are ironic, but it'll just end up making me want to send in bulk cards and I haven't wanted to send comics in because of that wait time.  I said from day one that I'd wait to send in more video games until I see what happens with this lot.  I waited around a year to send these few in, I can wait a lot longer before I consider submitting my most valuable games.

Link to comment
Share on other sites

Exciting news today!  

CGC Video games have a status page!!!!!!

Look for the new Submission Status section and click the View button!

Mine currently shows 

Grading/Encapsulation/Imaging

and I can see the details of each game.  It looks great so far!!!

 

 

 

Link to comment
Share on other sites

On 12/16/2022 at 8:24 AM, Holku said:

Exciting news today!  

CGC Video games have a status page!!!!!!

Look for the new Submission Status section and click the View button!

Mine currently shows 

Grading/Encapsulation/Imaging

and I can see the details of each game.  It looks great so far!!!

 

 

 

I found it as soon as they announced! Wish it was a little more detailed as to which department it was in, but still cool!   Do you mind me asking which games you are getting graded??

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
1 1