Drogio Posted October 29, 2022 Share Posted October 29, 2022 Although the information is automatically entered from my membership, the site will not let me submit a mechanical error reholder order. I've tried different credit cards to see if that was the issue, but I always get the same error. I've also tried different devices (ipads, iphones, laptop, etc.). "There was an issue with your inbound shipping information" then it prompts me to edit the information. The information is accurate and has been used for multiple submissions (including other returns for mechanical errors" in recent past. Anyone else getting this error? I have an email into CGC support, but wondering if it's the site and not something I'm doing. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted October 29, 2022 Administrator Share Posted October 29, 2022 The chat board questions and issues section doesn't get a lot of views. I'll move this to a different forum where others will see this and chime in. Link to comment Share on other sites More sharing options...
Steve Dotson Posted October 30, 2022 Share Posted October 30, 2022 I'm also havin issues on shipping...Haven't had any problems before... Link to comment Share on other sites More sharing options...
Stark3000 Posted November 5, 2022 Share Posted November 5, 2022 Did anyone find a fix to this? I'm currently having the same issue. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 5, 2022 Administrator Share Posted November 5, 2022 I have alerted the team of this problem. Link to comment Share on other sites More sharing options...
YuvrajSudan Posted November 6, 2022 Share Posted November 6, 2022 On 10/29/2022 at 9:38 AM, Drogio said: Although the information is automatically entered from my membership, the site will not let me submit a mechanical error reholder order. I've tried different credit cards to see if that was the issue, but I always get the same error. I've also tried different devices (ipads, iphones, laptop, etc.). "There was an issue with your inbound shipping information" then it prompts me to edit the information. The information is accurate and has been used for multiple submissions (including other returns for mechanical errors" in recent past. Anyone else getting this error? I have an email into CGC support, but wondering if it's the site and not something I'm doing. Did anyone find a fix? I sent a customer support thing and no response… Link to comment Share on other sites More sharing options...
Still Only 20¢ Posted November 6, 2022 Share Posted November 6, 2022 I had an issue submitting an order that sounds similar to yours a couple of months ago. A couple of suggestions: 1. The functionality WILL NOT take a 10 digit zip code for the return shipping address; the zip code must be 9 chars or less. It may allow you to submit this as the return shipping address, but it gets hung up when you attempt to submit the payment. 2. Once the functionality fails, it may write things to the browser memory that keep the functionality failing. You may eventually need to clear your browser cache to clear this memory, but this would log you out of other websites and remove settings currently saved within the browser for other websites. An alternative would be to try a different browser to submit your CGC order. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 7, 2022 Administrator Share Posted November 7, 2022 On 11/5/2022 at 11:39 PM, YuvrajSudan said: Did anyone find a fix? I sent a customer support thing and no response… What is the certification number of the book or books you are trying to submit as a ME? Web help requested this info so they could do a test. BTW, if anyone else is having this problem, give me the cert number of the book(s). Thanks Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 7, 2022 Administrator Share Posted November 7, 2022 I guess this is no longer a problem? Link to comment Share on other sites More sharing options...
avarma6 Posted November 12, 2022 Share Posted November 12, 2022 I'm also facing this issue when trying to checkout and pay for a submission. Link to comment Share on other sites More sharing options...
Schany11 Posted November 19, 2022 Share Posted November 19, 2022 @CGC Mike Could you point me to a resolution? I am trying to make my first submission and I'm getting the same error. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 19, 2022 Administrator Share Posted November 19, 2022 On 11/19/2022 at 1:39 AM, Schany11 said: @CGC Mike Could you point me to a resolution? I am trying to make my first submission and I'm getting the same error. I will alert web help. Link to comment Share on other sites More sharing options...
Dave915 Posted November 19, 2022 Share Posted November 19, 2022 @CGC Mike I am getting the same error. In my case, the cert number of the book is 4150646008. Link to comment Share on other sites More sharing options...
elicash82 Posted November 19, 2022 Share Posted November 19, 2022 Having this issue as well. Submitting books in the past has not been a problem. Link to comment Share on other sites More sharing options...
ColinsCollectibles Posted November 20, 2022 Share Posted November 20, 2022 Been having the same problem @CGC Mike and getting the exact same error. I've tried manually entering shipping info, using both 5 number zip code and 5-4 zip code, etc. All fail out with inbound shipping error. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 21, 2022 Administrator Share Posted November 21, 2022 I have alerted web help that several people are having problems. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 21, 2022 Administrator Share Posted November 21, 2022 On 11/19/2022 at 4:45 PM, Dave915 said: @CGC Mike I am getting the same error. In my case, the cert number of the book is 4150646008. Are you getting this error message before or after you are putting in your payment information? Link to comment Share on other sites More sharing options...
Dave915 Posted November 21, 2022 Share Posted November 21, 2022 @CGC MikeI was able to find a solution. Once you get the error upon final submission, go back in and edit the first zip code (sending from) to be nine digits with no dash and no spaces. Uncheck the box that makes the second zip code (return to) the same and simply add the dash to only that zip code. The red text about it needing to be 10 characters max still appears, but the submission successfully processes. For the prepaid label, the system generates your address using only the first five digits of the zip code, so the FedEx system will still be able to process. I hope this helps everyone. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 22, 2022 Administrator Share Posted November 22, 2022 On 11/21/2022 at 6:29 PM, Dave915 said: @CGC MikeI was able to find a solution. Once you get the error upon final submission, go back in and edit the first zip code (sending from) to be nine digits with no dash and no spaces. Uncheck the box that makes the second zip code (return to) the same and simply add the dash to only that zip code. The red text about it needing to be 10 characters max still appears, but the submission successfully processes. For the prepaid label, the system generates your address using only the first five digits of the zip code, so the FedEx system will still be able to process. I hope this helps everyone. Thanks for posting this. Link to comment Share on other sites More sharing options...
bmartin04 Posted December 3, 2022 Share Posted December 3, 2022 The steps provided by Dave915 are not working for me. Still having issues with inbound shipping information. Link to comment Share on other sites More sharing options...
