JerSea Posted December 4, 2022 Share Posted December 4, 2022 Any update on this? Still a problem. The earlier suggested solution does not work. Can a fix be prioritized especially since we have a limited time to resubmit Mechanical Errors? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 4, 2022 Administrator Share Posted December 4, 2022 @MattM CS Can you assist the customers in this thread? Link to comment Share on other sites More sharing options...
JerSea Posted December 4, 2022 Share Posted December 4, 2022 Just tried to resubmit and seems to be working now. Not sure what has changed from last night to today. Thanks. Link to comment Share on other sites More sharing options...
Crimzen X Posted December 10, 2022 Share Posted December 10, 2022 I Too am having this issue when paying, says the inbound-shipping information is incorrect. why is this taking so long to fix? elusive.comics.and.more 1 Link to comment Share on other sites More sharing options...
bfaller Posted December 10, 2022 Share Posted December 10, 2022 I am also having this issue. I'm getting this message at the last step of submission: There was an issue with your Inbound Shipping information. Please review your information here and try again. Link to comment Share on other sites More sharing options...
elusive.comics.and.more Posted December 17, 2022 Share Posted December 17, 2022 I'm having the same trouble. I'm super frustrated that I've wasted my entire morning trying to get this submission done. I have to rectify this as the time is limited, AND I'm leaving town in a couple days. Super annoyed, please help! There was an issue with your Inbound Shipping information. Please review your information here and try again. Link to comment Share on other sites More sharing options...
elusive.comics.and.more Posted December 17, 2022 Share Posted December 17, 2022 On 12/3/2022 at 8:55 PM, CGC Mike said: @MattM CS Can you assist the customers in this thread? Please help!!! My time window is super-short as I'm leaving town in a couple days. Thank you. Link to comment Share on other sites More sharing options...
elusive.comics.and.more Posted December 17, 2022 Share Posted December 17, 2022 On 12/17/2022 at 11:44 AM, elusive.comics.and.more said: Please help!!! My time window is super-short as I'm leaving town in a couple days. Thank you. Update: I checked my zipcode, it was only at 5 digits. I cleared my cache, no help. I used a different browser, no help. This is a large return for broken cases, so I will just post one cert # 4165510001. Thank you. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 18, 2022 Administrator Share Posted December 18, 2022 On 12/17/2022 at 1:47 PM, elusive.comics.and.more said: Update: I checked my zipcode, it was only at 5 digits. I cleared my cache, no help. I used a different browser, no help. This is a large return for broken cases, so I will just post one cert # 4165510001. Thank you. I will send @MattM CS an e-mail alerting him about this thread. Link to comment Share on other sites More sharing options...
elusive.comics.and.more Posted December 18, 2022 Share Posted December 18, 2022 On 12/17/2022 at 6:40 PM, CGC Mike said: I will send @MattM CS an e-mail alerting him about this thread. I tried submitting again this afternoon, it went through fine. I appreciate the help, but it would be useful to know why this keeps popping up for people. Thanks again. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted December 19, 2022 Administrator Share Posted December 19, 2022 @elusive.comics.and.more @bfaller @Crimzen X @JerSea @CGC Mike Thank you all for letting us know of this issue. Our web team has fixed this issue. Moving forward, please use the prepaid shipping with FedEx option when returning MEs unless you are dropping these off at a show or you are outside the US. If you are outside the US, please send us an email at submissions@cgccomics.com with an explanation of the issue and images of the books with the certification number visible in the photos. This will allow our team to review the issue and send you an International Shipping Label. If you have any other questions, fell free to let us know in the ASK CGC Forum. Have a great day! Link to comment Share on other sites More sharing options...
Viet Pham Posted December 21, 2022 Share Posted December 21, 2022 Hi I'm having the same problem. I chose the fedex prepaid shipping label and tried both 5 digits zip code and 9 digits zip code, no luck on both. Any help is appreciated! Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted December 21, 2022 Administrator Share Posted December 21, 2022 On 12/20/2022 at 7:33 PM, Viet Pham said: Hi I'm having the same problem. I chose the fedex prepaid shipping label and tried both 5 digits zip code and 9 digits zip code, no luck on both. Any help is appreciated! Hello, I logged into your account to review this. It looks like this issue has been corrected already on your order. Feel free to review your cart and finish checking out HERE. Link to comment Share on other sites More sharing options...
Edemet Posted January 7 Share Posted January 7 Hello @MattM CS I have the same problem with the trading card submission. Any ideas? Link to comment Share on other sites More sharing options...
jwilcox Posted January 7 Share Posted January 7 I am having the same problem. Retried several times, same error. There was an issue with your inbound shipping information. is the error I get. Have had no problems checking out/shipping to CGC before. Link to comment Share on other sites More sharing options...
Mandeelouise Posted January 14 Share Posted January 14 Hello, trying to submit my first trading card submission and getting same error. Please help. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted January 15 Administrator Share Posted January 15 @MattM CS Link to comment Share on other sites More sharing options...
RipnHitsHunter Posted January 21 Share Posted January 21 I’m having the same problem been trying for awhile and still nothing please help thank you. Link to comment Share on other sites More sharing options...
Eric Lisic Posted January 21 Share Posted January 21 I am having the exact same issue. It is not corrected. I cannot get it fixed with any method supplied here. HELP!? Link to comment Share on other sites More sharing options...
Gaard Posted January 21 Share Posted January 21 <---- that's what CGC is doing when you try to send their screwups back to them. You think they're in any hurry to fix this 'problem'? Link to comment Share on other sites More sharing options...
