AlienzRUz Posted January 21 Share Posted January 21 I am experiencing the same issue noted in this thread. This is my first submission to CGC. Error states: There was an issue with your Inbound Shipping information. Please review your information here and try again. Link to comment Share on other sites More sharing options...
Dr Caruso Posted January 21 Share Posted January 21 I am having the same problem. This is ridiculous Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted January 22 Administrator Share Posted January 22 Hi Sorry to hear that people are having this problem. I have reported it to web help. I am hopeful that they can fix this issue soon. Mike Link to comment Share on other sites More sharing options...
AlienzRUz Posted January 22 Share Posted January 22 I tried again this morning and my submission was finally successful. Thanks! MattM CS 1 Link to comment Share on other sites More sharing options...
Eric Lisic Posted January 22 Share Posted January 22 On 1/21/2023 at 6:40 PM, CGC Mike said: Hi Sorry to hear that people are having this problem. I have reported it to web help. I am hopeful that they can fix this issue soon. Mike Thank you Mike. It worked this morning! MattM CS 1 Link to comment Share on other sites More sharing options...
Still Only 20¢ Posted January 28 Share Posted January 28 ...but it failed this afternoon! I'm trying to create a mechanical error order (I documented this in the QC at CGC thread...) this afternoon. I've entered my books, my address, return shipping address, credit card info and billing address. Addresses are all the same and in the US. I keep getting the message "There was an issue with your Inbound Shipping information. Please review your information here and try again." Is anyone else having this problem, or successfully creating a CGC order (ME or otherwise)? Thanks, Link to comment Share on other sites More sharing options...
Ronnie Z Posted January 28 Share Posted January 28 im trying to send in my first order and having the same issue, any fix yet ? Link to comment Share on other sites More sharing options...
LikeEmScanned Posted January 28 Share Posted January 28 On 1/28/2023 at 1:52 PM, Still Only 20¢ said: ...but it failed this afternoon! I'm trying to create a mechanical error order (I documented this in the QC at CGC thread...) this afternoon. I've entered my books, my address, return shipping address, credit card info and billing address. Addresses are all the same and in the US. I keep getting the message "There was an issue with your Inbound Shipping information. Please review your information here and try again." Is anyone else having this problem, or successfully creating a CGC order (ME or otherwise)? Thanks, I am having the same problem right now with a regular Modern submission using a dealer account. I don't think it's limited to just Mechanical Error orders. @CGC Mike Link to comment Share on other sites More sharing options...
MarkAdkins Posted January 28 Share Posted January 28 I’m having the same issue submitting my mechanical error. The same message keeps popping up at the end. I’ve tried multiple times throughout the course of the day without success. There was an issue with your Inbound Shipping information. Please review your information here and try again. Link to comment Share on other sites More sharing options...
Still Only 20¢ Posted January 29 Share Posted January 29 On 1/28/2023 at 6:07 PM, LikeEmScanned said: I am having the same problem right now with a regular Modern submission using a dealer account. I don't think it's limited to just Mechanical Error orders. @CGC Mike I'm also still having issues. Normally I use Chrome (PC); I tried submitting the order with Edge. When it failed, I deleted my initial order and cleared my Edge browser cache. Then I reentered the ME. Coincidentally, my order was also 25 books... But that shouldn't have anything to do with the address. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted January 29 Administrator Share Posted January 29 I am guessing the servers are down. I have notified web help. Someone is having the same problem in the cards section as well. Mike Link to comment Share on other sites More sharing options...
Still Only 20¢ Posted January 29 Share Posted January 29 On 1/28/2023 at 7:50 PM, CGC Mike said: I am guessing the servers are down. I have notified web help. Someone is having the same problem in the cards section as well. Mike Thanks Mike. Link to comment Share on other sites More sharing options...
Still Only 20¢ Posted January 30 Share Posted January 30 @CGC Mike, when can we expect an update? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted January 30 Administrator Share Posted January 30 On 1/30/2023 at 9:36 AM, Still Only 20¢ said: @CGC Mike, when can we expect an update? As of yet, I have not received an update from web help. Link to comment Share on other sites More sharing options...
Still Only 20¢ Posted January 30 Share Posted January 30 So, just for kicks, I went to my packing slips and opened the pending slip for the 25 books that I keep getting an error on. I confirmed the books, return and billing addresses, reentered my credit card information, and submitted... Your order has been completed successfully! ... and it went through. MattM CS 1 Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted January 30 Administrator Share Posted January 30 On 1/30/2023 at 1:46 PM, Still Only 20¢ said: So, just for kicks, I went to my packing slips and opened the pending slip for the 25 books that I keep getting an error on. I confirmed the books, return and billing addresses, reentered my credit card information, and submitted... Your order has been completed successfully! ... and it went through. Awesome! Link to comment Share on other sites More sharing options...
Justin Pike Posted February 18 Share Posted February 18 I am also having this problem. My first time having this issue. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted February 19 Administrator Share Posted February 19 On 2/18/2023 at 12:52 PM, Justin Pike said: I am also having this problem. My first time having this issue. Web help is aware of this problem and trying to fix it. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 20 Administrator Share Posted February 20 On 2/18/2023 at 12:52 PM, Justin Pike said: I am also having this problem. My first time having this issue. Hey @Justin Pike Please try again today. If you are still having the issue please send me a DM. Link to comment Share on other sites More sharing options...
LaserBrain Posted March 4 Share Posted March 4 (edited) I'm having this same issue trying to submit books for the Adam Hughes signing. I've tried everything and it keeps saying "There was an issue with your Inbound Shipping information. Please review your information here and try again." every time I try to submit the order. I tried to submit it last night when I encountered the error and it is still happening this morning. Edited March 4 by LaserBrain Link to comment Share on other sites More sharing options...
