THE_BEYONDER Posted November 22, 2022 Share Posted November 22, 2022 (edited) @CGC Mike I just recently received this CGC book(I’m not the submitter) , and as concerned as I am about sending it in...I can’t leave it like this. Will CGC cover the costs of making this right? Edited November 22, 2022 by THE_BEYONDER Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 22, 2022 Administrator Share Posted November 22, 2022 On 11/22/2022 at 12:15 AM, THE_BEYONDER said: @CGC Mike I just recently received this CGC book(I’m not the submitter) , and as concerned as I am about sending it in...I can’t leave it like this. Will CGC cover the costs of making this right? I will send the images to customer service for you and find out. Link to comment Share on other sites More sharing options...
theCapraAegagrus Posted November 22, 2022 Share Posted November 22, 2022 QC seems to be setting the tone for the encapsulation team and the forum. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 22, 2022 Administrator Share Posted November 22, 2022 @THE_BEYONDER You are going to have to send images and an explanation to submissions@cgccomics.com The team will decide if your book qualifies for a ME. If it does, they will give you instructions. Normally the original submitter has 2 weeks to send a book back to us but, we sometimes make exceptions to that rule. Link to comment Share on other sites More sharing options...
THE_BEYONDER Posted November 22, 2022 Author Share Posted November 22, 2022 On 11/22/2022 at 12:21 PM, CGC Mike said: @THE_BEYONDER You are going to have to send images and an explanation to submissions@cgccomics.com The team will decide if your book qualifies for a ME. If it does, they will give you instructions. Normally the original submitter has 2 weeks to send a book back to us but, we sometimes make exceptions to that rule. So I have to jump through hoops to get CGC to fix their fail? Awesome Gaard and Phill the Governor 2 Link to comment Share on other sites More sharing options...
Gaard Posted November 27, 2022 Share Posted November 27, 2022 On 11/22/2022 at 5:17 PM, THE_BEYONDER said: So I have to jump through hoops to get CGC to fix their fail? Awesome Did you end up jumping? Link to comment Share on other sites More sharing options...
Phill the Governor Posted November 28, 2022 Share Posted November 28, 2022 On 11/22/2022 at 5:17 PM, THE_BEYONDER said: So I have to jump through hoops to get CGC to fix their fail? Awesome @CGC Mike Should take note of this and talk to higher ups about re-naming ME, as well as rethinking the 2 week window. Surely CGC does not want graded books out there with these problems that were 100% caused during encapsulation. Especially since CGC can be the only responsible entity for problems inside the sealed cases of these books. Quality control is performed by people, not a machine - therefore it's disingenuous to call it a mechanical error since it's an error caused by a human. This distinction is important, and by not clarifying properly it makes customers feel like we're being lied to for CGC's ineptitude. Not to mention we have to pay for it if not caught within a very small window. eastriver400, THE_BEYONDER and Get Marwood & I 3 Link to comment Share on other sites More sharing options...
THE_BEYONDER Posted December 3, 2022 Author Share Posted December 3, 2022 On 11/27/2022 at 10:37 AM, Gaard said: Did you end up jumping? Not yet. Link to comment Share on other sites More sharing options...
THE_BEYONDER Posted December 5, 2022 Author Share Posted December 5, 2022 More QC fun.... @CGC Mike Please help me deal with this fail Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted December 6, 2022 Administrator Share Posted December 6, 2022 On 12/5/2022 at 2:11 PM, THE_BEYONDER said: @CGC Mike Please help me deal with this fail Did you submit this book? Either way, I gave you instructions on what would need to be done above. On 11/22/2022 at 12:21 PM, CGC Mike said: @THE_BEYONDER You are going to have to send images and an explanation to submissions@cgccomics.com The team will decide if your book qualifies for a ME. If it does, they will give you instructions. Normally the original submitter has 2 weeks to send a book back to us but, we sometimes make exceptions to that rule. Link to comment Share on other sites More sharing options...
