Reholders 1 1

[Ghastly542454]

Why is it taking so long to get reholders processed especially high value?

[MattM CS]

Hello,

Thank you for your question! Our turnaround times are based strictly on what we have in house at any one time. Currently some of our services have longer turnaround times because of a large number of submissions in our office at this time. I am sorry for any delays this may cause. If you have any other questions feel free to let us know. 

[dchoi]

Can you check the status of this order please?  It is a high value reholder that is just landing on the turnaround time days and has been stuck on scheduled for grading for a month.  CGC1391279799

[ExNihilo]

On 11/30/2022 at 9:34 AM, dchoi said:

Can you check the status of this order please?  It is a high value reholder that is just landing on the turnaround time days and has been stuck on scheduled for grading for a month.  CGC1391279799

I would reach out to Customer Service for individual requests.  Questions and topics in these forums tend to be broader in scope.

Turnaround times are estimates, they're not firm.  You also need to account for business days and holidays.  Generally speaking, once your book gets past the initial status, it's just a matter of patience (for better or for worst).

Edited November 30, 2022 by ExNihilo

[MattM CS]

On 11/30/2022 at 12:34 PM, dchoi said:

Can you check the status of this order please?  It is a high value reholder that is just landing on the turnaround time days and has been stuck on scheduled for grading for a month.  CGC1391279799

Hello, 

It looks like you were able to reach out to our customer service team for an update. At this time our team is working on having this order finished up. Thank you for your patience. If you have any other questions, feel free to let us know. 

[Ghastly542454]

On 12/5/2022 at 6:08 AM, MattM CS said:

Hello, 

It looks like you were able to reach out to our customer service team for an update. At this time our team is working on having this order finished up. Thank you for your patience. If you have any other questions, feel free to let us know. 

No change in status as of 12/5/22. I have sent another email to customer service.