Quality Control (or lack thereof) 1 1

[Local Net Plus, LLC]

Guys.  There was a hair in my slab.  How is this possible?  For this to happen there is NO quality control.  How do we rectify this?  Both for me NOW and for EVERYONE in the future so this doesn't happen again.  Maybe you should just make your employees wear hair nets.  Then hair in the slab will be one less thing to check for even though you were never going to check for it in the first place.  I know this is not the 1st hair in the slab incident.  I wonder if it is the same shedding culprit in every situation?

[MattM CS]

Hello!

Thank you for your message! We apologize for this error. Please utilize our self-serve Mechanical Error feature on the Online Submission Form to return your item for correction. Simply select Mechanical Error as your service and follow the directions to retrieve a free shipping label to have this returned to us. Feel free to let us know if you have any additional questions.

[Local Net Plus, LLC]

Sure.  I can do that.  How much in free grading credits are you going to give me for the inconvenience of CGC being incompetent?  Otherwise, I will probably just keep it as is and show everyone the hairy slab that CGC Sent me.

[Gaard]

That's a pretty big one, too. Just a casual glance would've detected it. Obviously it wasn't looked at before shipping it out.

[MattM CS]

On 12/21/2022 at 1:17 PM, Local Net Plus, LLC said:

Sure.  I can do that.  How much in free grading credits are you going to give me for the inconvenience of CGC being incompetent?  Otherwise, I will probably just keep it as is and show everyone the hairy slab that CGC Sent me.

Hello @Local Net Plus, LLC,

Unfortunately we will not be offering any grading credit for this error. We will however correct it at no charge to you. Let us know if you have any other questions. 

[Local Net Plus, LLC]

That is an unacceptable resolution.  So I will keep your hair in the slab as a reminder to myself and a warning to all of how poor your quality control and customer service is.