Ironklad Posted December 26, 2022 Share Posted December 26, 2022 Hi. Previously, I was informed that I cannot add a fast track to books already in the system. Is there a way to pull my books, have them returned, and just resubmit with fast track? I will not be waiting 230+ days for my books to be graded. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted December 27, 2022 Administrator Share Posted December 27, 2022 @Ironklad Thank you for your question. Unfortunately we do not allow for orders to be canceled. I am sorry we can not accommodate your request. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
Lazyboy Posted December 31, 2022 Share Posted December 31, 2022 On 12/31/2022 at 4:31 PM, Limer Slimer said: Oh yes you will Well, barring that number coming down. Limer Slimer 1 Link to comment Share on other sites More sharing options...
divad Posted January 2, 2023 Share Posted January 2, 2023 Or going up . . . Link to comment Share on other sites More sharing options...
woodship123 Posted January 2, 2023 Share Posted January 2, 2023 Hello,although I have called before and gotten through to customer service,as early as last week,I cannot seem to reach anyone by phone Link to comment Share on other sites More sharing options...
Ironklad Posted January 3, 2023 Author Share Posted January 3, 2023 On 12/27/2022 at 6:10 AM, MattM CS said: @Ironklad Thank you for your question. Unfortunately we do not allow for orders to be canceled. I am sorry we can not accommodate your request. Let us know if you have any other questions. MattM, thanks for the response. I just want to clear on this... Can you point me to the documentation that stipulates CGC has the right to withhold my property absent any outstanding balances? I mean, speaking plainly, if CGC has been paid for services and I choose to 1) waive those services, 2) forfeit the fees paid, and 3) pay the required return shipping, what exactly is preventing their return? It's clear in the TOS that CGC can return books in certain cases, so it doesn't seem to be lack of ability or process. Thanks in advance. Nyah 1 Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted January 3, 2023 Administrator Share Posted January 3, 2023 Hello @Ironklad, Thank you for your question. As you can see on our Services and Fees page orders cannot be changed or cancelled once in transit to our facility. An example of exception to this rule would be if the owner/submitter of the collectibles passed away while the books were in our custody. Otherwise, we do not make allow for submissions to be canceled. I am sorry for the inconvenience. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
