CGC Fedex shipping rules

Hey Guys, My client is having problems getting his CGC package from Fedex. Fedex has attempted 3 times and in the process of returning. He says he cannot pickup the package in person at Fedex because CGC has indicated that this is not allowed. Is this correct? This makes no sense. I told him he simply go to Fedex with ID and should be able to pickup. Is this not allowed? Thank you.

By spidermanbeyond, February 7, 2023
57 replies

This is from customer service: We ship their order to the return address they list on their form. Everything is shipped signature required. If the customer is not home to sign for it FedEx will attempt delivery 3 times. After 3 times, it comes back to us. We will reach out to the customer once it is received back in the office to verify the address and arrange another shipment. They can provide an alternate address at that time, or they can provide the address of a FE pick up location.